Provide support throughout the application lifecycle using the standard DT (Digital Technology) defined support environment comprised of process and middleware support.
Ensure application incident management, ticket routing, and resolution of issues.
Provide resolution of application issues as per DT support process within the given SLA.
Update application code database objects/data, as applicable, to production server only after UAT and approval from DT. Follow change process for Production deployment.
Perform comprehensive testing - functionality testing, peer to peer testing based on defined DT.
Testing deliverable and templates on the applications to ensure and verify that the issues are completely fixed.
Raise tickets if any issues are reported by mail / phone / in person.
All incidents to be tracked through Issue Tracker/Problem Management Ticket till Root Cause Corrective Action (RCCA) is identified/issue is fixed.
All fixes to be followe'd by testing; DT Owner needs to sign off for the production deployment.
Deliver improvements and changes with quality on time ( per defined SLAs). Requirement priority to be defined by DT.
Carry out security testing of all the applications which are requested by DT for SAST/DAST to identify any vulnerability in code. The report for the same needs to be submitted to the DT SPOC.
Review performance metrics reports and trends with DT Leaders on a Quarterly basis and as requested.
Document and update the issue resolution knowledge-base on timely basis.
Enthusiastically identify and eliminate problems and bugs in existing applications, with adequate approvals from DT.
Provide support for the planned outages during on/off work hours
Analysis of break-fix tickets, by application, on monthly basis, for root causes along with the recommended preventive actions and a plan to implement preventive actions.
Upon receiving approval analyse and plan accordingly and perform preventive actions, implement the preventive actions on time.
Development in the existing applications in accordance to DT SDLC process with all corresponding documentation.
Applications categorized as Export Control (EC), must be supported by EC eligible person.
Development and support of the interfaces between the applications.
RCCA documentation for each unplanned outage
Incident and request ticket completions with corresponding Service Now updates
SDLC documentation updates after application changes are implemented
Professional, timely and accurate user communications
User documentation
Quality assurance and testing for all changes.

Minimum qualifications

BE/B Tech/ MCA/BCA
Excellent written and verbal communication skills
Java/J2EE, Spring Boot, Web Services (SOAP/REST), Oracle PL/SQL
Technical Professional, with expertise abilities in the areas of Java development and implementation.
Excellent customer facing skills that include conducting compelling technical briefing demonstrations.
The person should have a technical curiosity to implement new technologies and articulate the solutions to the customer.

Preferred Qualifications

Resource must be eligible to work with Export Controlled (EC) data hence resource should be Green Card (GC)/US citizen.
Knowledge on Design concepts.
Ability to lead and balance team independently.
Good communication and coordination skills.
Collectively work as a team and handling team experience.
Language: Java/J2EE, Servlets, Java Beans, GE Support Central
Web Scripting Language: JSP, JavaScript, HTML, DHTML, XML, AJAX, HTML 5, AngularJS, jQuery
Framework: Struts (Spring, Hibernate or other framework upon mutual agreement with DT, Casper
IDE: Net Beans 7.x or above, Eclipse
Database and Language: Oracle 12c and above, SQL, PL/SQL (including Packages, Stored Procedures, Functions, Triggers), PostgreSQL, MySQL, MS SQL
Operating System: Windows, Unix, and Linux
Internet Browser: Microsoft Internet Explorer 11.0 and above
Code Repository: CVS (Open GE) or GIT
Experience in ITIL processes
Excellent planning, coordination, interaction skills, and ability to work as team.
Good analytical, problem-solving and critical thinking skills.
Detail oriented and organized, able to track multiple tasks simultaneously
Proficient in Agile and DevOps environments
Knowledge of software and application design and architecture
Experience in software development and coding in various languages (C#, .NET, Java etc)
Hands on experience in Agile CI/CD toolsets such as Rally, Git, Jenkins, Robot Framework, etc
Understanding of software development lifecycle (SDLC)

Assistant Vice President- Sales

IT - JAVA Developer - JAVA J2EE ADF SOA

Senior Solutions Acceleration Architect, Data

Azure Solution Architect GenAI Agentic AI

Technical CRM Lead (C2)

Team Member- Digital-Support Services-Digital