Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a highly skilled SOAR Automation Engineer to join our dynamic Security Operations Center (SOC) team. In this role, you will be responsible for designing, developing, and managing automation workflows to enhance our security operations. You will play a critical role in improving incident response efficiency, reducing manual efforts, and integrating advanced security tools across the organization.

Key Responsibilities:

Design, develop, and maintain automated security playbooks using SOAR platforms (e.g., Palo Alto Cortex XSOAR, Splunk SOAR, IBM Resilient).
Integrate and orchestrate security tools, including SIEMs, threat intelligence platforms, endpoint detection solutions, and firewalls.
Automate incident response processes, including threat detection, containment, remediation, and reporting.
Develop custom scripts (Python, PowerShell, JavaScript) for automation tasks and API integrations.
Collaborate with SOC analysts, threat hunters, and IT teams to identify automation opportunities and improve workflows.
Monitor, analyze, and optimize the performance of automated security processes.
Provide technical support and troubleshooting for automation-related issues.
Stay up-to-date with the latest trends in cybersecurity automation and threat intelligence.

Qualifications

Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (or equivalent practical experience).
4-7 years of experience in security operations, incident response, and security automation.
Strong hands-on experience with SOAR platforms (e.g., Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane).
Proficient in scripting languages like Python, PowerShell, or JavaScript.
Experience with REST APIs, JSON, and webhooks for system integrations.
Solid understanding of network protocols, security concepts, and incident response frameworks.
Familiarity with SIEM tools like Splunk, QRadar, Elastic Stack, or similar.
Strong problem-solving skills and attention to detail.

Preferred Certifications:

Splunk SOAR Certified or Cortex XSOAR Certified Automation Engineer
Certified Information Systems Security Professional (CISSP)
CompTIA Security+ or Certified Ethical Hacker (CEH)
SOAR-specific training (e.g., Palo Alto, IBM Resilient courses)

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Senior SOC Analyst