mprove branch performance or implement new products or services

Managing staff who handle customer requests for information about products or services offered by the bank

Conducting training sessions on topics such as fraud prevention, security awareness, and customer service

Overseeing the operations of the branch on a day-to-day basis, including hiring staff and managing finances

Monitoring the performance of staff members to ensure they meet goals and adhere to company policies

Requirements :

Ability to meet the requirements of the business through product management, operations management, and team management
Informed rules and regulations that meet industry standards
Operational skills that tempt business competitors to up their game
Leadership and organization to keep up with the business administration
Communication skills to keep the teams tasks aligned and every individual motivated
Hold strong decision-making and problem-solving skills to maintain the pace at work

1a:T649,“The Joy of Banking” The new age social bank is here to repurpose and redefine banking experience to you. ESAF Small Finance Bank primarily focuses on expanding the banking compass to new underbanked areas, yet stand as a bank for all with presence everywhere. We are Great Place To Work certified! Evangelical Social Action Forum (ESAF) started its journey as an NGO in the year 1992, with a larger vision of the sustainable and holistic transformation of the poor and marginalised. Since then the bank is extending a helping hand for livelihood through its micro-enterprise programs, for medical care through community health programs, for education through human resource development programs, and for shelter through disaster management and rehabilitation programs. In 2008, ESAF Microfinance and Investments Pvt. Ltd. was formed giving importance to the financial component in the holistic economic develo

Branch Operations Manager