rrors, and fleet management system problems.

Assist customers with device installation, configuration, calibration, and optimization.

Conduct remote diagnostics and guide users step-by-step through problem resolution.

Educate customers on best practices for efficient and effective use of GPS tracking solutions.

Coordinate with internal technical teams for escalations and resolution of complex issues.

Maintain accurate records of customer interactions, issue logs, and solutions in CRM or support systems.

Provide product demonstrations and training sessions for clients and internal teams.

Collaborate with sales, support, and operations teams to ensure a high level of customer satisfaction.

Desired Candidate Profile:

Strong technical background in GPS tracking, IoT, telematics, or related fields.
Experience in customer support, technical advisory, or troubleshooting roles.
Excellent problem-solving, analytical, and communication skills.
Knowledge of GPS devices, fleet management software, mobile applications, and basic networking.
Ability to manage multiple client issues independently and efficiently.
Proficiency in MS Office, CRM tools, and ticketing systems.

19:T600,Established in the year 2011, Aditi Tracking Support Pvt. Ltd. (ATSPL) has been empowering businesses with cutting-edge solutions in asset tracking and advanced telematics. We help our clients monitor and manage their resources, to achieve greater business efficiency and profitability. "Aditi Tracking Support Pvt. Ltd. (ATSPL) has been at the forefront of empowering businesses with cutting-edge solutions in asset tracking and advanced telematics since 2011. As India's premier GPS tracking company, we specialize in providing comprehensive fleet management software, enabling our clients to monitor and manage their resources efficiently, driving greater business profitability. Our real-time vehicle tr

Technical Support Advisor