Company Description Squared Circle E-Com Pvt. Ltd., founded in 2019 in Bengaluru, India, is a specialist in digital merchandising and end-to-end e-commerce solutions for brands worldwide. The company partners with leading marketplaces, including Alibaba-affiliated platforms such as Lazada in Southeast Asia, to drive visibility, conversions, and revenue. Its services cover account and store management, thematic store creation, catalogue management, promotional design, and vendor and customer experience management. Recognized with the APAC Award for Best Digital Merchandising Company in Southeast Asia, Squared Circle combines a customer-first mindset with data-driven strategies to help brands scale and reduce operational complexity. Guided by CEO Alexander Henn, the team focuses on delivering innovative, growth-oriented solutions in a rapidly evolving digital commerce landscape.

SUMMARY OF FUNCTIONS:

We are seeking an English-speaking Operations Executive withstrongfluencyin English tosupport customer support operations across both calls and email for our e-commerce client. This role demands exceptional attention to detail, operational excellence, and the ability to manage customer queries, order-related concerns, and service quality standards. The ideal candidate will have experience in customer support, query handling, and issue resolution across voice and email channels, along with a collaborative mindset to thrive in a fast-paced digital environment.

Responsibilities:

· Handle inbound and outbound customer calls professionally, addressing queries and resolving issues in a timely manner.

· Respond to customer emails promptly, ensuring clear, accurate, and professional written communication.

· Serve as the primary point of contact for customer and order-related inquiries across both channels.

· Monitor order status and proactively communicate updates or delays to customers.

· Resolve order discrepancies, complaints, and escalations efficiently while maintaining high service quality standards.

· Maintain accurate records of all customer interactions across calls and email correspondence.

· Identify recurring issues and recommend process improvements to enhance the customer experience.

· Ensure alignment with client expectations and maintain high-quality standards in customer interactions.

· Collaborate cross-functionally with internal and external teams for issue resolution and optimization.

Qualifications:

· Fluency in English (spoken and written) is mandatory.

· 3-4 years of experience in customer support/e-commerce operations, handling both calls and email.

· Strong knowledge of Microsoft Excel and productivity tools.

· Exceptional organizational skills with a detail-oriented approach.

· Proven ability to work independently and collaboratively in team environments.

. Quick learner with the ability to adapt to a fast-paced, results-driven setting.

Customer Support Executive

Customer Support Executive