Job Description

We are looking for a seasoned Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams for Publicis Sapient s IT Operation Services offered to various clients.

You would have had proven success in building and leading technology teams for technology services companies, with a focus on growing Digital Engineering Services. Experience in leading, solutioning and delivering large multi-year deals at Fortune level companies will be strong advantage. Experience of working in a matrixed environment, which includes interfacing with Industry and global delivery teams is a must.

You should be a seasoned technology leader, who is passionate working directly with various large clients at Operation heads/ CxO level on the multi-year Application and IT Infrastructure management, which includes decisions on IT Operations, cost assessment, continuous improvement and Service innovation, macro and micro designing, tying business logic to outcomes, finalizing important technology and operations decisions, identifying risks and suggesting mitigation strategies etc. and have extensive experience with clients.

Skill Requirements:

Prior experience in Managed Service Provider or IT Consulting environment is a must
Should have a solid technical background with astute business sense and deep leadership and people skills to succeed in this role
Should have exposure in in executing large production support engagements across applications and infrastructure technology stacks
Previous project management experience and in running major incidents
Exceptional attention to detail and highly organized
Able to work on and coordinate multiple tasks simultaneously
Comfortable working in a team environment
Extensive Experience in managing large Application stacks
Proven ability to create and maintain effective documentation, including policies, processes, and procedures
Broad operational experience in a public company environment with a deep understanding of IT
Proven experience to deliver in a fast-paced technology company
Data-driven decision-making mindset

Experience

10 - 12 years of relevant experience in the enterprise Application/Infra/Multi cloud solutions space

EDUCATION

Bachelor's engineering degree required (Degree in Computer Science or related field preferred)

Qualifications

Your Skills & Experience:

Ability to build and manage successful teams
Excellent knowledge and experience of Service management processes
Excellent experience in Service Delivery and Operations management
Good communication and stakeholder management skills
Good understanding of various contractual, commercial and SLA constructs
Strong creative thinking, problem-solving, decision-making skills
Ability to manage escalations and conflicts

Additional Information

Gender-Neutral Policy
18 paid holidays throughout the year.
Generous parental leave and new parent transition program
Flexible work arrangements
Employee Assistance Programs to help you in wellness and well-being.

Job location : Gurgaon/Bangalore/Hyderabad/Pune

Follow us on:

Twitter: @SapientIndia

Facebook: facebook.com/SapientIndia

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients businesses through designing the products and services their customers truly value.

Service Manager

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