Software Development Lifecycle (SDLC), It Project Management, process improvement methodologies and tools

Software Updates, solution architecture, maintenance strategy, managed services environments, Spare Parts Management, customer service KPIs, ITIL certification, Crisis Management

Servicenow, Apis, Itil V3, Oracle Database, Oracle Applications, Jira, middleware, Etl, LMS integrations, ITSM tools

It Project Management, patch monitoring, vulnerability remediation, process improvement methodologies

Servicenow, Data Center Operations, Itil, Pmp, ANSI TIA, Structured Cabling, ISO IEC 27001, DCIM, Remedy, ISO IEC

Change Management, Storage, Cloud, Network, Itil Foundation, Problem Management, Database, Workplace Services, Customer Governance, Service Management Tools, Vendor Management, Hosting, Service Reporting, Systems, KPI Management, OLA Frameworks, Managed Services Contracts, SOWs

Servicenow, Microsoft 365, Power Bi, Macos, Tableau, Windows, Jira, ITIL-based service management