Responsible for supporting Absorb learning management system (LMS) software.
Provide technical support to end-users, including instructors, administrators, and learners, for LMS-related issues and queries.
Maintain access controls, user roles, and permissions, ensuring users have the appropriate access levels within the LMS.
Create and maintain courses, learning paths, and content libraries.
Ensure that all compliance training modules are regularly updated to reflect changes in legislation, regulations, and company policies.
Compliance Reporting: Track and report on employee participation and completion of compliance training courses, ensuring deadlines are met and records are properly maintained.
Notify managers and employees about upcoming or overdue compliance courses to ensure timely completion.
Monitor system performance, troubleshoot issues, and perform regular maintenance tasks.
Generate reports and analytics to track learner progress, course completion rates, and other metrics.
Serve as a key liaison with third parties and business stakeholders, to implement and support integrations with other platforms.
Ensure integration between the LMS and other systems (HR systems, content management systems, etc.) is seamless and functional.
Configure and customize the learning platform to meet the needs of the organization, including adding/deleting users, creating courses, managing content, and setting up notifications.
Generate reports and analytics to evaluate system performance, user activity, course completion rates, and other KPIs related to learning outcomes.
Provide insights and recommendations to improve platform utilization and performance based on data analysis.
Dashboard Configuration: Set up custom dashboards for various stakeholders, such as managers and administrators, so they can easily track training progress, results, and compliance.
Ability to work independently and as part of a team, with a collaborative and proactive mindset.
Conduct research on emerging technologies, best practices, and industry trends, and recommend innovative solutions to address business needs.
Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions that align with the organizations goals and objectives.
Evaluate and recommend system upgrades, software installations, and technology enhancements to improve efficiency and productivity.
Stay updated with industry standards and regulations, ensuring compliance and adherence to security protocols.
Responsible for working with platform support on critical service requests and product enhancements.
Document processes, system configurations, and troubleshooting procedures for internal use and future reference.

Required Qualifications:

Bachelors degree with at least 6 or more years of technology or industry experience required.
Demonstrated experience working with learning tools (LMS) for 4 or more years.
Knowledge of working with an intelligent communication platform to enhance workforce engagement and streamline internal communications.
Communication Skills: Able to clearly communicate with users and other teams, providing both technical support and user training. Strong communication skills, both written and verbal.
Strong technical and analytical skills, as well as a solid knowledge of IT systems and processes.
Understanding of data security principles, user privacy policies (such as GDPR), and industry compliance standards.
Strong collaboration skills while working with SMEs, and business users/ stakeholders to drive business user requirements.
Strong negotiation skills when working with business users to develop requirements and defend systems capabilities.
Ability to learn new platforms and technologies aligned with organizational needs.

Preferred Qualifications:

Knowledge of Absorb LMS software a plus.
Demonstrated experience working in an Agile environment with understanding of test concepts, methodologies, and practices.
Knowledge of automation concepts

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