Customer Support Executive (1+ Year Experience)

Location: Gota, Ahmedabad | Full-time | On-site

About Us

Located in the vibrant city of Gota, Ahmedabad, Synex Technology is a forward-thinking technology company specializing in developing innovative e-commerce and web software solutions. We're currently building an advanced online platform for the UAE automotive market, offering products such as car tyres, bike tyres, batteries, and accessories. Our mission is to deliver a seamless digital experience backed by a collaborative, growth-oriented work culture that empowers every team member to succeed.

About the Role

We are looking for a Customer Support Executive with 1+ year of experience in handling online customer interactions and support operations. In this role, you'll serve as the first point of contact for our UAE customers — assisting them with product inquiries, order updates, and issue resolution. You'll also collaborate closely with internal teams to ensure smooth and efficient service delivery, contributing directly to customer satisfaction and retention.

Key Responsibilities

Manage and respond to customer inquiries via email, live chat, WhatsApp, and phone.
Assist customers in selecting the right automotive products based on their needs.
Handle order tracking, returns, and delivery-related queries efficiently.
Coordinate with internal teams to ensure timely resolution of customer issues.
Maintain accurate records of customer communications and feedback.
Ensure a positive and professional tone in all interactions, building long-term trust with customers.
Share customer feedback and insights with relevant teams to improve processes and service quality.
Prepare simple reports or summaries to highlight common customer issues and solutions.

Key Requirements

1+ year of experience in customer service, preferably in e-commerce or automotive-related industries.
Excellent verbal and written communication skills in English.
Proficiency in Microsoft Office (Excel, Word, Outlook) for managing data and reports.
Strong problem-solving skills and attention to detail.
Ability to multitask and handle customers across different communication channels.
Positive attitude, adaptability, and willingness to learn new systems and processes.
Candidates must be residing in Ahmedabad.

Why Join Synex Technology

Be part of a growing e-commerce venture serving the UAE automotive industry.
Opportunity to interact with international customers and learn global service standards.
Supportive, collaborative, and growth-driven work culture.
Real opportunities for career development within a dynamic digital environment.
Play a key role in delivering an exceptional customer experience.