JOB DESCRIPTION Project Manager CRM

ABOUT LIGHTHOUSE LEARNING

India's leading Early Childhood & K-12 Education company Lighthouse Learning (formerly known as EuroKids International), is committed to delivering the Joy of Learning to students in the early childhood education and K12 segments. With its portfolio of brands - EuroKidsPreschool, Kangaroo Kids Preschool, EuroSchool, Billabong High International, Cambridge Public School (Bangalore), Centre Point Group of Schools (Nagpur), Lighthouse Learning is committed to delivering a holistic, nurturing and secure learning environment for children. With a Child First ideology at its core, the group is committed to delivering a robust foundation for future generations with innovation in pedagogy, use of appropriate technology and focus on child safety. With a network of over 1,200 pre-schools and 42 Schools, Lighthouse Learning empowers 1000+ women entrepreneurs across the nation and employs a workforce of over 10,000.

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Position Title

Project Manager - Enterprise

Grade/ Band

Manager - II

Business Group

Corporate

Function

IT

Location

Mumbai,HO

Reports to

AVP Enterprise Solutions

Purpose

The Project Manager CRM will be part of the Enterprise Application Team within Lighthouse Digital Labs, leading the end-to-end execution of CRM initiatives. This role requires deep expertise in CRM project management and implementation, with a strong ability to manage multiple stakeholders, align business needs with technology solutions, and deliver scalable and impactful outcomes. Candidates with a consulting background and proven experience in driving CRM transformations will be preferred.

Role and responsibilities:

Lead and manage end to end CRM implementation and enhancement projects from planning to delivery, ensuring timelines, budgets, and quality benchmarks are met.
Collaborate closely with senior business stakeholders to understand requirements, define scope, and translate them into actionable CRM solutions.
Partner with technology teams, vendors, and consultants to ensure successful delivery and integration of CRM initiatives across functions.
Manage team of Business analysts and drive delivery in coordination with tech partners
Drive CRM adoption and change management, enabling business teams to leverage tools effectively for customer engagement, insights, and decision-making.
Establish project governance frameworks, monitor progress, manage risks, and report project status to leadership.
Stay updated on emerging CRM technologies and best practices to recommend innovative solutions that align with organizational goals.
Ability to thrive in a fast-paced, dynamic environment with a focus on delivery and outcomes.

Experience and Qualification:

Essential

MBA/ Postgraduate in Business, Technology, or related fields with 12-15 years of experience in managing CRM projects and implementations.
ERP implementation experience in services industry
Deep understanding of CRM systems (Zoho, Salesforce, Microsoft Dynamics, or equivalent), integrations, and workflows.
Excellent project management skills with exposure to Agile/Waterfall methodologies.
Strong problem-solving, communication, and stakeholder management abilities.

Desirable

Background: Preferably from a consulting or large-scale enterprise environment.
Project Management certification (PMP / PRINCE2 / Agile) would be an added advantage.

(Lighthouse Learning is an equal opportunity employer and its recruitment and selection process does not discriminate on gender, caste, creed, class, language, region, race etc. Candidates meeting the required qualifications as per the job description and specification shall be provided with a fair opportunity for employment)

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