About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (?35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (?4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineeringreflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title:Service Assurance Engineer (L2/L3) Post-Deployment Support

Location: Pune/ Hyderabad

Experience: 8+ yrs

Job Type: Contract to hire(Min 1+ yr)

Notice Period: Immediate joiners

Job Description:

Primary Role

Ensure stability and performance of deployed sites; handle escalations and troubleshoot issues across SD-WAN and LAN environments.

Responsibilities

Issue Resolution

Troubleshoot hard-down scenarios, routing/switching issues.
Handle L2/L3 escalations for SD-WAN and LAN devices.

Performance Monitoring

Monitor network health using VCO, Meraki Dashboard, and Aruba Central.
Identify and resolve performance bottlenecks.

Configuration Audits

Validate deployed configurations against design.
Recommend and implement corrective actions.

Customer Support

Act as a technical point of contact for post-deployment issues.
Provide RCA and resolution plans for recurring issues.

Protocol Expertise

Strong understanding of:
QoS, DHCP, NTP, SNMP, SSH, IPSec
Routing protocols: OSPF, EIGRP, BGP
Inter-company routing and packet flow analysis

Experience Requirements

57 years of L2 experience with deep troubleshooting.
Experience with:
VCO VeloCloud Orchestrator
Network control, management, and security protocols (as listed above)

Mandatory Skills: Network Data Admin .

Network Administrator

Network Administrator - Meraki

Network Administrator

Network Administrator

Network Administrator