About the job

Travel Operations Associate

Company: BAI Infosolutions Private Limited – CoTrav

Location: Gurgaon (On-site)

Experience: 1–3 Years

Industry: Travel & Corporate Mobility Services

Employment Type: Full-time

About the Role

We are looking for a Travel Operations Associate to manage day-to-day travel requirements for corporate clients. The role involves handling flight, hotel and ground transportation bookings, coordinating with vendors, managing amendments and cancellations, and ensuring timely resolution of travel requirements.

Key Responsibilities

Travel Booking Operations

Handle domestic and international flight, hotel and cab bookings.
Check availability, fares, policies, cancellation terms and other booking conditions.
Process amendments, cancellations, reissues and rescheduling as required.
Ensure accurate passenger/guest and travel details before confirmation.

Client & Vendor Coordination

Understand client requirements and provide suitable travel options.
Coordinate with airlines, hotels, cab vendors and other travel partners.
Follow up on pending confirmations, refunds, cancellations and other operational requirements.
Handle travel-related queries and resolve issues within defined TAT.

Booking Documentation

Maintain booking records, confirmations, invoices and other supporting documents.
Update internal systems, trackers and MIS accurately.
Ensure all booking and traveller information is complete and error-free.

Billing & Reconciliation Support

Coordinate with Finance and vendors for invoices, bills and supporting documents.
Assist with booking-to-bill verification and refund follow-ups.
Track pending payments, refunds and other open items.

Operations & Service Quality

Manage multiple travel requests simultaneously while maintaining accuracy.
Escalate critical issues and ensure timely closure.
Follow company processes, service standards and client requirements.

Requirements

Bachelor's degree in Travel & Tourism, Hospitality, Business Administration or a related field.
1–3 years of experience in travel operations, corporate travel or ticketing/hotel operations.
Good knowledge of flight, hotel and ground transportation bookings.
Experience with GDS, airline portals, hotel platforms or B2B travel portals will be an advantage.
Good communication and coordination skills.
Strong follow-up and problem-solving ability.
Good working knowledge of MS Excel and email communication.
Ability to work in a fast-paced environment and manage urgent travel requirements.
Willingness to work in rotational shifts, including night shifts, if required.

Key Skills