Troubleshooting., Communication Skills, CRM Tools, Technical Support, Spanish Proficiency, Electrical Knowledge

traceroute , BGP, Dns, Http, NOC operations, DHCP, Networking Protocols, Tcpdump, Remote Monitoring, troubleshooting tools, link budgets, satellite ground equipment, multi-feed antenna configurations, RF fundamentals, auto-tracking systems, carrier operations, operating system support, Emergency Response, mtr, on-call support

Wireshark, Agile Methodologies, Jira, Python Scripting, Git, Qxdm, 3GPP specifications for LTE and 5G NR, QCAT, End-to-End call flows, gNB Baseband systems, L1 L2 L3 log analysis, Amarisoft, 5G NR RAN troubleshooting, Linux-based debugging environments, CI CD pipelines, protocol stack analysis, Tems

Sql, Python, Bash, PowerShell, Rdbms Concepts, customer-facing technical support, SaaS or cloud-based product environments, troubleshooting utilities, remote-desktop tools

Web Development, Mobile Development, Programming, Technical Troubleshooting, Problem Solving, Project Management