We are looking for – Sales Operations Specialist to support our global sales function. This role will work closely with the Head of Sales, regional sales heads (India & US/International markets), and leadership to drive forecast accuracy, performance reporting, CRM hygiene, bid coordination, and cross-functional alignment. The candidate should bring experience in sales processes, analytics, CRM tools, and pre-sales governance.

Preferred Qualifications

Bachelor's degree in Engineering, IT, Business, or related fields
MBA or specialized certifications in Sales Ops / Revenue Ops / CRM Administration is a plus
Familiarity with cybersecurity concepts, service lines (SOC, IDAM, MDR), or industrial/OT sector terminology is desirable

Responsibilities

7+ years of work experience in sales operations, business operations, revenue ops, or sales enablement, preferably in cybersecurity, SaaS, or IT services
Hands-on experience in CRM platforms (e.g., Salesforce, Zoho, HubSpot), Excel/Google Sheets, PowerPoint; experience with Tableau/Power BI is a plus
Strong analytical mindset and attention to detail; able to interpret trends and suggest improvements
Ability to collaborate across functions and geographies with maturity and responsiveness
Excellent written and verbal communication skills; strong documentation discipline

Sales Process & Forecasting

Support the sales funnel tracking and drive weekly/monthly forecasting cadences across geographies
Maintain sales dashboards, performance reports, win/loss analysis, and conversion KPIs
Enable regional sales heads and account managers with timely data, insights, and pipeline health metrics

CRM Ownership & Data Governance

Administer and maintain sales CRM tools (e.g., Salesforce, Zoho, HubSpot); ensure hygiene, timeliness, and process compliance
Drive structured opportunity lifecycle—from lead creation to closure and renewal
Train sales users and troubleshoot issues related to opportunity management and forecasting

Sales Governance & Bid Support

Coordinate responses for RFPs/RFIs, in collaboration with pre-sales and proposal teams
Track commercial proposals, pricing approvals, and internal bid governance steps
Maintain a repository of approved case studies, pricing benchmarks, and proposal assets

Sales Enablement & Reporting

Support the team with tools, templates, and process training
Track quota achievements and deal milestones
Create presentations and performance summaries for quarterly business reviews (QBRs)

Credible experience in Cybersecurity Sales or operations can email their updated resume to [HIDDEN TEXT]