Job Title

ServiceNow Developer / Senior Developer / Technical Lead / Product Owner

Experience

4 to 12 Years

Location:

Hyderabad (Hybrid)

Job Summary

We are hiring for multiple roles in our growing ServiceNow practice – from Developers and Senior Developers to Technical Leads and Product Owners. The ideal candidates will have deep expertise across various ServiceNow modules and will play a critical role in designing, developing, implementing, and managing enterprise-grade ServiceNow solutions that align with business needs and IT strategy.

Open Roles & Responsibilities

ServiceNow Developer (4–6 Years):
Develop and customize ServiceNow applications and modules including ITSM, ITOM, HRSD, CSM, SecOps, etc.
Create business rules, client scripts, workflows, and UI policies.
Work on integrations using REST, SOAP, and MID Server.
Troubleshoot issues and support platform upgrades.
Senior ServiceNow Developer (6–8 Years):
Design scalable technical solutions based on requirements from stakeholders.
Guide junior developers and ensure code quality and adherence to best practices.
Work closely with architects to define and implement platform strategies.
Lead implementation efforts across modules and manage release cycles.
ServiceNow Technical Lead (8–10 Years):
Own end-to-end technical delivery of complex ServiceNow implementations.
Define coding standards, development guidelines, and architecture decisions.
Drive integration strategies and oversee CI/CD and DevOps adoption.
Collaborate with cross-functional teams including business, infra, and operations.
ServiceNow Product Owner (10–12 Years):
Act as the bridge between business stakeholders and the technical team.
Define product vision and roadmap for ServiceNow platform evolution.
Prioritize backlog items and drive value delivery in Agile environment.
Ensure platform adoption, process improvements, and measurable business impact.

Key Modules & Technical Expertise

Core: ITSM, CMDB, Discovery, Service Catalog
Advanced: ITOM, HRSD, SecOps, CSM, Software/Hardware Asset Management
Strong knowledge of JavaScript, Glide API, Flow Designer, IntegrationHub, UI Builder
Experience in Service Portal and Custom App Development
Hands-on with API Integrations (REST/SOAP), LDAP, SSO, MID Servers
Understanding of ITIL processes, ServiceNow upgrades, and platform maintenance

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
One or more Certified Implementation Specialist (CIS) – ITSM, ITOM, HRSD, SecOps, etc.
Product Owner certifications (for PO roles) like CSPO or equivalent (optional but preferred)

Soft Skills

Excellent communication and stakeholder management
Strong analytical, leadership, and mentoring capabilities
Agile/Scrum delivery experience