City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 45455

Job Description

Business Title Associate Team Lead - Sales Operations

Global Job Title Anl II Customer Services

Global Function Business Services

Global Department Customer Services (DEP_BBS2)

Organizational Level 6

Reporting to Senior Manager/ AGM

Size of team reporting in and type NA

Role Purpose Statement The overall responsibility of the Customer Service Lead will be supervising the team for smooth execution and implementation of Order Management related activities ensuring KPIs are met, work load distribution, addressing queries/issues raised by team and resolving them, impart knowledge and support to the team and overseeing projects related to Customer Service & Sales Support, DocuSign, project management, planning and development and successful roll out and implementation, with ultimate goal of building an efficient, customer centric and self-reliant Customer Service team.

Main Accountabilities a. Manage Daily contract/order entry and issuance meet Global KPIs, across all value chains daily.

b. Handle and resolve critical issues and propose solutions.

c. Monitor the status of the activities and report upward to TL/Manager.

d. Monitor customer issues, concerns, and questions are resolved promptly and professionally.

Manage work allocation and handle complex query
Handle exceptions generated, perform root cause analysis to resolve current issues and act proactively to avert potential issues in future

Additional responsibilities:

Ensure SOPs are diligently followed, and compliance checks are always in place, Control mechanism, quality checks, manage the process, propose solutions.
Ensure all daily, weekly and monthly reports send on time.
Daily status updates and report issues to the TL/Ass. manager for timely resolution
Ensuring close coordination with team to have smooth closure of month end activities.
Identify and propose ways of process improvement as per Industry leading practices.

Knowledge and Skills

Behavior Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.

Collaborate, effectively communicate with others and take initiative to continually develop themselves.

Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.

Technical

Relevant experience in Customer Service & Sales Support
Ability to work independently, efficiently and deliver high quality output under time pressure
Strong written & oral communications skills in English.
Computer proficient and competency in Microsoft Office (Word, PowerPoint, Advance Excel, Outlook).
Fair understanding of BI/Reporting tools like Power BI, Tableau, SharePoint & Power Automat.

Education & Experience

Regular B.Com/MBA/M.Com or equivalent master's degree from a recognized institution
3 – 6 minimum years of experience in managing service delivery for order to cash functions Experience of Commodity/FMCG will be an added advantage
Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook)
Experience working in a similar role
Fair understanding of Lean and Other Quality Methodology

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of :34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they're grown to where they're needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

We Are One Team – Collaborative, Respectful, Inclusive
We Lead The Way – Agile, Empowered, Innovative
We Do What's Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge

Associate Team Lead- Sales Operations