Job Description:

We are looking for an experienced Senior System Administrator with strong L3 support capabilities to manage and support our Microsoft 365 and Azure environments.
The ideal candidate will have hands-on experience with Office 365, Intune, Azure, Entra ID, Windows Servers, and endpoint management solutions.
This role involves troubleshooting complex issues, ensuring system security, optimizing performance, and the adoption of new Microsoft technologies.

Roles & Responsibilities:

Provide Level 3 technical support across Microsoft 365, Azure, Windows Server, and client systems.
Administer, configure, and maintain Office 365 services: Exchange Online, SharePoint, Teams/Channels, OneDrive, OneNote, Viva Engage, and Stream.
Manage user identities and access using Azure AD / Entra ID, including SSO, MFA, Conditional Access, and RBAC.
Administer device management using Microsoft Intune and/or ManageEngine Endpoint Central Cloud.
Oversee email security, including DLP policies, sensitivity labels, compliance rules, and message hygiene.
Perform vulnerability scanning and implement patch management for servers, endpoints, and Office 365 workloads.
Implement and manage monitoring solutions (Azure Monitor, Log Analytics, Microsoft Sentinel) to ensure infrastructure visibility and proactive issue resolution.
Automate and manage software deployments and OS rollouts across hybrid environments.
Perform advanced troubleshooting on Windows 10/11 and Windows Server 2016/2019/2022 environments.
Manage Active Directory, DNS, DHCP, GPOs, and core network services.
Maintain and support virtualization technologies (VMware, Hyper-V) and data backup solutions.
Troubleshoot network-related issues and maintain LAN/WAN connectivity, VPNs, and remote access.
Write and maintain PowerShell scripts for automation and administrative tasks.
Regularly research and evaluate new Microsoft 365 features, security enhancements, and tools; plan and implement relevant updates.
Maintain system security by applying SSL certificates, antivirus policies, and best practices.
Document technical procedures, configurations, and troubleshooting steps.
Collaborate on IT projects and system upgrades with cross-functional teams.

Senior System Administrator