Basic Function:

Essential Functions:

Ensure that the process transactions are processed as per Desktop procedures.
Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external)
Follow-up with internal/ external customers for information/ query resolution
Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities
Ensure that the assigned targets are met in accordance with SLA and Internal standards
Ensure adherence to established attendance schedules

Performance Parameters:

Skill Requirements:

Technical Skills (Minimum)

Good computer navigation skills
Strong PC skills, with knowledge of Microsoft Office, particularly strong in MS Excel
Good knowledge of using Internet, web browser, search engine, etc.

Process Specific (Minimum)

Soft skills (Minimum)

Soft Skills (Desired)

Education Requirement:

Graduate with at least 15 years of education.

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