Primary Duties & Responsibilities:

Provide system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware
Verify and approve plans for database upgrades; recommend adding new structures or elements
Enable use of data access tools and techniques to facilitate information access by business users
Verify and approve plans for scheduled background logs, recovery backups, and coordinate with stakeholders for deployment
Improve procedures for accessing, maintaining, and populating databases, creating backups, managing access controls, and managing version upgrades
Act as a senior Systems Administrator for enterprise applications by addressing system problems and enhancing system functionality based on stakeholder feedback
Provide expertise and day-to-day end user support for CRM applications across all organizational levels
Evaluate improvement recommendations and prioritize changes/enhancements for improved system availability, reliability, and performance
Recommend and deploy structural changes to the operating environment in collaboration with Infrastructure, Information Security, and vendor teams
Release public area documentation and manage key information such as build/release procedures, dependencies, and notification lists
Work with application, system vendor, infrastructure, and IT solutions teams to assess operating environment requirements and ensure documentation
Assist in defining operating environment requirements, test cases, and action plans for new installations or migrations
Participate in Change Advisory Board (CAB) meetings as an acting member
Create and refine reports, dashboards, and processes to monitor data quality and integrity; assist users and stakeholders with analytics and report management
Develop and maintain training materials, coordinate new user and ongoing training sessions, and conduct trainings
Partner with stakeholders (HR, Payroll, Finance, Audit, Benefits, Legal, associates, vendors) to determine strategic needs, define functional/technical specifications, troubleshoot issues, and implement initiatives
Utilize complex reporting tools to develop, document, and monitor cross-process data integration points and facilitate resolution of misalignment across process areas

Educational Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related discipline

Work Experience:

Minimum 7 years of Oracle database experience
Experience with Oracle RAC installation and support
Knowledge of Oracle GoldenGate (preferred)
Skilled in defining system architecture and project objectives
Strong leadership and organizational skills
Effective oral and written communication, problem-solving, and relationship-building skills

Preferred Certifications:

Oracle DBA Certification

Behavioral Skills:

Critical Thinking
Detail Oriented
Impact and Influencing
Interpersonal Communication
Multitasking
Problem Solving
Time Management

Technical Skills:

Identity & Access Management
Database Administration
IT Support (Software & Hardware Installation, Troubleshooting)
Software Validation
Systems Integration
IT Regulatory Compliance (SOX Compliance)

Tools Knowledge:

Software Configuration Management Tools: Ansible, Puppet
Citrix technologies: XenDesktop, XenApp, XenServer
Operating Systems & Servers: Windows, Linux, Citrix, IBM, Oracle, SQL
ERP Systems: Sage, ASW, SAP
Software: Case Management System, HRIS, Kronos, PHS Health and Safety System
Java Frameworks: JDBC, Spring, ORM, JPA, JEE, JMS, Gradle, OOP
Microsoft Office Suite
RDBMS Software
CRM Systems: Salesforce Marketing Cloud, Sales Cloud
Internet Protocols: DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

Administrator III - Oracle DBA