Vpn, Bitlocker, Itil Processes, Okta, Global Protect, Microsoft Teams, Incident Service Request and Change processes

Remote tools - LMI, Office365, Ip Telephony, Rdp, Application Support, Servicenow, Azure, Vpn, Macintosh Operating systems Troubleshooting, MFA, BeyondTrust, Active Directory, IT Communications Collaboration Support

BMC Remedy, Ticketing Tools, Incident Management, IT Support, Service Desk, Monitoring