Key Responsibilities

R2R Ownership & Service Delivery:

Oversee and maintain full ownership and accountability of the end-to-end R2R processes, ensuring smooth service delivery across the SSC.
Manage service level agreements (SLAs), performance metrics, and reporting for R2R operations.
Ensure robust internal controls and compliance within the R2R function.
Develop, obtain corporate approval and maintain all related policies, process documentation and training materials
Work closely with the Master Data Management teams to ensure key data elements are structured, standardised and consistent across the different systems to ensure operational efficiency
Manage R2R systems and process interfaces with external and/or internal partners

Strategic Direction & Process Vision:

Define, communicate, and embed a clear R2R process vision and roadmap.
Establish strategic initiatives to standardise and continuously improve R2R processes.
Set the direction for transformation projects, including leading R2R aspects for the unified ERP programme and finance roadmap initiatives.

Cross-Functional Collaboration:

Engage with senior leadership and stakeholders across the business to drive process improvements.
Act as a key influencer to effect change in upstream processes and support integrated business strategies.
Collaborate closely with Treasury, IT, Finance, and other shared services teams to align on best practices and process standards.

People Management:

Lead the R2R delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability.
Foster a high-performance culture that supports career development, mentorship, and continuous learning.
Drive cross-functional collaboration and ensure alignment between various R2R stakeholders.

Sharing Leading Practices:

Champion leading practices within the R2R function, sharing innovative approaches across the organisation.
Represent R2R interests at global forums and leadership meetings, ensuring that insights and best practices are disseminated across teams.

Skills & Experience

Extensive (10+ years) leadership experience in Record-to-Report (R2R) processes and shared services, ideally within a high volume global or multi-regional SSC environment
Expert knowledge and functional experience in R2R processes such as payments, purchasing, account reconciliations, invoice processing, T&E claims, period end activities, and more
Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps.
Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives.
Demonstrated success in managing cross-functional teams and influencing senior leadership to drive change in upstream processes.
Experience in service delivery management, including meeting SLAs, implementing performance metrics, and maintaining robust internal controls.
Ability to set a clear strategic direction for R2R, drive process innovation, and share leading practices across the organization.
Exceptional interpersonal and stakeholder management skills to effectively engage with IT, finance, and other key business areas.
Deep understanding of R2R operations, with a strong focus on continuous improvement, standardisation, and operational efficiency.
Expertise in leading transformational change, managing risk, and ensuring seamless integration of new processes within existing operations.
Solid understanding of financial processes, compliance, and risk management to oversee service delivery and financial performance.
Strong communication and presentation skills, with the ability to articulate complex processes and influence decisions at the senior leadership level.
Proven ability to manage, mentor, and develop high-performing teams while fostering a culture of collaboration and continuous improvement.
Ability to travel when necessary

City Head Operations - Transition Care Centres

Central Operations Head

Head of Global R2R Operations