Prince2, Agile Scrum, Agile Scrum Master, Itil, Devops, Cloud, Gcp, Agile, Azure, AWS, Safe, Waterfall methodologies, Pmp

Sdlc, Client Management, AI literacy, ITIL certificate, People Management, Recruitment

Servicenow, Incident Management, Problem Management, Change Enablement, ITIL-aligned service management processes, Service Request Fulfilment, L1 L2 L3 support services

Microsoft 365, Iso 27001, Azure, AWS, Cloud Security, Vulnerability Management, Data Protection, Automation, SOC 2, Risk Assessment, audit management, AI Governance

Major Incident Management, Status Reporting, Itil, Agile, risk management, Salesforce, AI-assisted workflow automation, timeline management, project management, stakeholder communications, Technical Operations, incident coordination, executive communications, Microsoft Project, structured escalation documentation, Technical Support Operations, Pmp, Escalation Management, action ownership, dependency tracking

Oracle Fusion, Waterfall, Agile, ITIL Service Delivery, Oracle Erp

Itil, Prompt engineering, AI literacy, Staff and Client Management, Vendor Client Management, People Management, Recruitment, Understanding of SDLC

Agile, Waterfall, Itil, digital transformation projects, cloud-based enterprise applications, Stakeholder Management, Salesforce, hybrid delivery models, Pmp