Role Overview

BCC Martech is looking for a proactive and well-organized Client Servicing Executive to manage day-to-day client communication, coordinate with internal teams, track deliverables, and ensure projects are completed on time and as per client expectations.

The ideal candidate should have strong communication skills, a basic understanding of digital marketing, and the ability to handle multiple client accounts professionally.

Key Responsibilities

Act as the primary point of contact for assigned clients.
Understand client requirements, business objectives, campaigns, and expectations.
Coordinate with Performance Marketing, Social Media, Creative, Content, Video, Web, and other internal teams.
Convert client requirements into clear internal briefs and actionable tasks.
Track project timelines, approvals, deliverables, and pending requirements.
Conduct regular client follow-ups and provide timely project/campaign updates.
Schedule and participate in client review meetings.
Prepare MOMs, action points, and follow-up tasks.
Collect required content, creatives, approvals, accesses, and information from clients.
Ensure deliverables are shared within committed timelines.
Review deliverables before sending them to clients for accuracy and quality.
Coordinate monthly reports and communicate key campaign updates.
Identify client concerns early and coordinate internally for resolution.
Build strong professional relationships with clients.
Support client retention, renewals, upselling, and cross-selling opportunities.
Maintain proper client documentation and communication history.
Escalate critical issues to management when required.

Required Skills

Excellent verbal and written communication skills.
Strong client-handling and interpersonal skills.
Basic understanding of Digital Marketing, Social Media, Meta Ads, Google Ads, SEO, Websites, and Creative Services.
Strong coordination and follow-up skills.
Ability to manage multiple clients and deadlines.
Good problem-solving and conflict-resolution skills.
Working knowledge of MS Office / Google Workspace.
Familiarity with CRM and project management tools is an advantage.
Professional communication and presentation skills.

Preferred Experience

Experience: 1–3 years in Client Servicing, Account Management, Digital Marketing Agency, Advertising Agency, or a related field.

Candidates with previous experience handling multiple digital marketing clients will be preferred.

Key Performance Indicators

Client satisfaction
Client retention and renewals
Timely completion of deliverables
Response and follow-up turnaround time
Internal coordination efficiency
Reduction in client escalations
Accuracy of briefs and communication
Account growth and upselling opportunities

Ideal Candidate

We are looking for someone who is client-focused, accountable, confident in communication, highly organized, and capable of taking ownership of client accounts from requirement gathering to successful delivery.