MySQL, Monitoring Tools, JIRA, Postgres, Network Protocols, Shell, Rest Apis, Scripting Language, Python, Servicenow, AI ML concepts, Incident management process, Technical support experience, ITSM tools, Webhooks, Basic SQL knowledge, System-level troubleshooting, Salesforce

docusign , Netsuite, Incident Management, Servicenow, Jira, Cpq, Boomi, zendesk, Salesforce