Management Level: 09-Consultant

Location: Delhi, Gurgaon, Mumbai, Bangalore, Hyderabad, Pune, Chennai

Key Responsibilities

Lead and support SAP S/4HANA Service Management (SM) implementations and enhancements.
Analyze business requirements and map them to S/4HANA Service processes.
Configure and customize: Service Orders, Service Contracts, Service Notifications

Resource Planning Billing & Invoicing

Integrate SAP SM with: Sales & Distribution (SD) Materials Management (MM) Finance (FI)

Project Systems (PS), where applicable

Perform system testing, SIT, UAT support, and defect resolution.
Prepare functional specification documents and collaborate with technical ABAP teams.
Provide production support, issue analysis, and root cause resolution.
Support data migration validation and cutover activities.
Deliver end-user training and create training documentation.
Participate in workshops, design discussions, and stakeholder meetings.
Provide regular project status updates to leadership and project managers.

Required Skills & Qualifications

6+ years of overall SAP experience with strong hands-on expertise in S/4HANA Service Management (SM).
Minimum 2 end-to-end S/4HANA implementation experience.

Strong knowledge of: Service Orders, In-house Repair, Customer Service Processing, Contracts & Warranties, Billing Integration

Solid understanding of service business processes..
Good understanding of S/4HANA simplifications and Fiori apps related to Service.
Ability to independently manage design, configuration, testing, and support.
Excellent verbal and written communication skills (mandatory).
Strong analytical, troubleshooting, and client-handling skills.
Experience working with global clients in US shifts is a plus.

GN-I&E-Industrial- Sales & Service (SAP SM) Consultant