Passionate about the world of tech

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions

Join our team as a Technical Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited Let's see what it takes

What you will do:

Handle escalated issues and ensure customer satisfaction
Lead and support the customer support team
Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
Collaborate and communicate effectively with the client's internal teams to ensure smooth operations and timely issue resolution.

What you need to succeed in this role:

Excellent English communication skills (at least C1 for both spoken and written)
1+ years of proven experience in Technical Support
Experience in team management
Excellent problem-solving abilities
Familiarity with analytics and reporting tools
Fast typing skills and ability to manage multiple tasks simultaneously
Excellent problem-solving abilities
Customer-oriented and responsible attitude

Benefits and Perks:

Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

(Fluent English) Technical Support Team Lead (India, remote)