Description

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com)

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

About Us: Join our dynamic and rapidly growing Training as a Service (TaaS) team, where innovation meets excellence. We are on the lookout for an exceptional ID/DAP Specialist who thrives in this role and is eager to shape the future of learning through cutting-edge solutions.

Role Overview: As a Senior Analyst in ID/DAP, you will design and develop transformative learning experiences that meet role-based and systems training needs. Utilizing your ID and DAP expertise in adult learning principles and modern rapid training development tools, such as SAP Enable Now, Articulate Storyline and WalkMe you will create learning pathways that empower learners to gain essential skills and knowledge seamlessly.

Key Responsibilities:

Learning Needs Analysis:Conduct in-depth analyses to develop robust training curricula that align with organizational objectives and meet the needs of diverse learners.
Course Development:Design and develop role-based training using a blended learning approach (WBT, ILT, VILT, etc.) to provide comprehensive learning experience.
Project Management Experience:Exhibit time management and project execution skills to deliver high-quality course materials on time and to standard.
Material Development:Create an array of training materials, including eLearning courses, system simulations, quick reference guides, and work instructions, utilizing best practices in instructional design and adherence to project development standards.
Develop, configure, and deploy DAP content (e.g., walkthroughs, tooltips, in-app guidance, checklists) using leading platforms (e.g., WalkMe, Whatfix, etc.), including segmentation, targeting, and A/B testing.
Use Analytics within the DAP tool to suggest enhancements and efficacy of walkthroughs
Quality Assurance:Ensure compliance with quality standards and client-specific requirements, consistently surpassing expectations with engaging and impactful learning & DAP solutions.
Tailored Instructional Design: Design courses that cater to needs across various enterprise systems (e.g., SAP, Infor, Oracle, ServiceNow, Workday) by leveraging your expertise in adult learning for technical training.
Proactive Risk Management:Identify and communicate potential challenges or risks to the Training Lead, proactively offering solutions to keep projects on track.

Requirements:

Bachelor's degree in a relevant technical field or equivalent combination of education, certifications, and experience.

At least 3 to 5 years of experience in instructional design, training development, and consulting services, with a focus on creating e-Learning courses, QRG, Simulations and Digital Adoption.
DAP certifications (eg. WalkMe Builder) with experience will be given preference
Created at least 3 end to end training courses and developed training materials for them
Preferred location is Bengaluru, must be comfortable working in Night Shifts
Excellent attention to detail and strong command of American English grammar (both written and spoken).
Demonstrated ability to effectively manage multiple tasks and balance priorities across various stakeholders under tight deadlines.
Flexibility in scheduling to accommodate global projects, with a deep commitment to quality and detail in all deliverables.

At ISG, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace, and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employeefrom time to time and/or the scope of the job may change as necessitated by business demands.

Instructional Designer - Senior Analyst