Servicenow, Orchestration, Itsm, Workflows, ITOM, Automation, Javascript, Cmdb, Client Scripts, Business Rules, Ui Policies, Service Catalog, Flow Designer, SOAP APIs, discovery, Glide API, Integration Hub, HRSD

Servicenow, Integrations, Workflow Design, Itil, Javascript, Cmdb, Service Catalog, DevOps culture, UI customization, ITSM modules, Agile practices, reporting capabilities

Servicenow, Change Management, Problem Management, Continual Service Improvement, Major Incident Management, KPI management, Knowledge Management, ITIL Incident Management, Trend Analysis, ITSM tools

Application Lifecycle Management, Service improvement mindset, Attention To Detail, Vendor and partner management, ITSM operational governance, Clear written and verbal communication, Operational discipline, Resource prioritization, IT governance and portfolio optimization, Collaboration skills, Analytical Thinking, Infrastructure applications asset management, Business stakeholder management, Problem-solving, Platform service management, Incident problem change awareness, Service performance, financial oversight

Service Level Management, Itil V3, service reporting, Continuous Improvement, ServiceNow ITSM platform, Governance, ITSM processes

proxmox , mimecast , VMware, Citrix Xenapp, Major Incident Management, Proofpoint, Intune, Networking, Azure Active Directory, Microsoft 365, Incident Management, It Infrastructure, Cisco Meraki, desktop support, Entra ID, Hyper-V, traditional Active Directory, Microsoft Windows 10, Microsoft Server 2016–2025, ServiceNow ITSM, ITIL principles

topdesk , Servicenow, Oracle Ebs, Oracle Fusion Finance Applications, ITIL Service Management processes

Workflow Design, Service Catalog, Integrations, Servicenow, Cmdb, Javascript, UI customization, DevOps culture, Agile practices, ITSM modules, ITIL frameworks, reporting capabilities

Itil Change Management, Analytical Skills, Team Management, Stakeholder Management, ITSM change management tools

Microsoft Office 365, Servicenow, Itil, WAN and LAN services and devices, IT security tools and systems