Hi All,

Please find the Job Description and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Project Manager

Job Location : Chennai

Shift : Night shift

Job Responsibilities:

Planning & Executing the supply chain management process including but not limited to hiring & Training, operations, career progression and retention of the employees
Manage performance of the team
Deliver on SLA commitments based on the contract
Meet and exceed customer satisfaction goals
Daily/Weekly/Monthly/Quarterly reporting of SLA performance
Proactive management of business/operations trends
Forecasting business volume & capacity planning
Formulate continuous improvement plan
Coordinate with IT team to fix all IT related issues for the team

Operations Management

Set and review KRA's for the team, align their goals to the overall objectives of the organization / client
Daily/Weekly/Monthly/Quarterly operations review with internal and external stakeholders
Capacity / Resource planning and management
Liaison with cross functions across the organization addressing the needs of the team members
To own corporate initiatives aimed at operational improvement (SIP/Best practices/Audit documentation etc.)
Business continuity planning & risk management
Create, generate and publish reports with the help of MS office tools

Skill Development:

Addressing skill gaps in Product / Process / Technology / Communication Mentor Leads & Managers
Plan relevant training programs working with respective groups

Project Revenue & Cost Management

To manage revenue & cost management
Operate on planned budget Resource planning (People / IT)

Client Management:

Ensure client management with 100 referenceable customers
Daily/Weekly/Monthly/Quarterly operations and business reviews with stakeholders
Set and manage client expectations
Identify potential new business opportunities
To take complete ownership of the cases and to take feedback on negative surveys
To handle deviations and carry out risk analysis

Quality Management

Create and improve process guidelines and framework
Drive adherence and compliance to organizational / quality standards
Formulate action plans for consistent service delivery quality
Create preventive and corrective action plans on customer or Client comments /feedback

BPO - Technical Support Project Manager