Position Overview

SGT University is looking for an experienced and dynamic Director Administration to lead and oversee the universitys non-academic administrative and campus operations.

The role will be responsible for ensuring a safe, efficient, responsive, student-friendly and professionally managed campus environment, covering facilities, infrastructure, hostels, transport, logistics, procurement, security, compliance, student administrative services, events, digital administration and institutional support systems.

The successful candidate should have strong experience in managing large-scale campus operations and administrative teams, with the ability to drive operational excellence, process standardization, service quality and cost optimization.

Key Responsibilities

1. Campus Operations & Facilities

Lead facility and estate management across the university campus.
Oversee maintenance of infrastructure, classrooms, offices, utilities and common facilities.
Ensure campus cleanliness, upkeep and operational readiness.
Monitor sustainability and green-campus initiatives.
Supervise mess and accommodation services.
Develop and standardize administrative SOPs and service standards.

2. Hostel, Transport & Logistics

Oversee hostel and accommodation administration.
Manage transportation operations for students, staff and institutional requirements.
Coordinate travel, guest house and farmhouse operations.
Manage logistics for institutional activities, meetings and events.
Monitor transport tracking and service quality.

3. Procurement, Stores & Vendor Management

Oversee procurement and purchasing processes.
Manage vendor empanelment, negotiations and performance.
Monitor inventory, stores and material management.
Drive cost-effective procurement and resource optimization.
Establish and monitor SLAs for outsourced and support services.

4. Security, Safety & Compliance

Supervise campus security, surveillance and safety operations.
Coordinate disaster management, emergency preparedness and business continuity initiatives.
Liaise with police, civil administration and other statutory authorities.
Ensure adherence to applicable regulatory and institutional requirements.
Support internal audit, statutory compliance and legal-administrative requirements.
Establish an effective campus risk management framework.

5. Student Administrative Services

Oversee certificate, records and administrative documentation processes.
Coordinate grievance redressal mechanisms.
Supervise health centre administration.
Strengthen student and parent service-response systems.
Oversee front office, reception, enquiry and call-centre operations.
Improve overall campus experience and service responsiveness.

6. Events & Institutional Support

Lead event management and ceremonial coordination.
Coordinate convocation and major institutional functions.
Support student activities and clubs from an administrative perspective.
Coordinate community outreach and extension activities.
Manage institutional protocol and visitor experience.

7. Digital Administration & MIS

Oversee ERP and MIS administration from an operational perspective.
Coordinate IT infrastructure support services.
Strengthen data-driven administrative reporting and decision support.
Support digital examination systems and institutional technology initiatives.
Ensure effective documentation, archiving and records management.
Drive smart-campus, automation and digital transformation initiatives.

8. Accreditation & Regulatory Support

Coordinate administrative documentation for accreditation and regulatory requirements.
Support institutional data collection and compliance reporting.
Coordinate ranking and institutional data submissions.
Ensure administrative readiness for inspections, audits and accreditation visits.
Maintain accurate and audit-ready administrative records.

Strategic Focus Areas

The Director Administration will also be expected to contribute towards:

Centralized service quality management
Campus digital transformation and automation
Smart campus initiatives
Sustainability and energy-efficiency monitoring
Risk management and business continuity
Integrated command and control centre operations
Outsourced manpower and service-provider management
Administrative process optimization
SLA-based service monitoring
Data-driven operational decision-making
Campus experience enhancement

Candidate Profile

Education

Master's degree in Management, Administration, Public Administration, Engineering, Commerce or a related discipline.
Candidates with relevant professional qualifications and significant institutional administration experience will be preferred.

Experience

12 to 15+ years of relevant administrative experience, preferably in a university, higher education institution, large educational campus, hospital, corporate campus or similarly complex organization.
Demonstrated experience in managing large administrative teams and multi-functional campus operations.
Strong exposure to facilities, infrastructure, procurement, security, logistics, vendors and institutional compliance.

Key Competencies

Strategic and operational leadership
Large-team management
Campus and facilities management
Vendor and stakeholder management
Process optimization and SOP implementation
Crisis, conflict and emergency management
Regulatory and compliance orientation
Budgetary awareness and cost optimization
Technology-enabled administration
MIS, ERP and data-driven decision-making
Strong communication and coordination
Documentation and audit readiness
Student-centric service orientation

Key Performance Indicators

Success in the role will be measured through:

Campus operational efficiency
Infrastructure uptime and maintenance quality
Vendor performance and response time
Student administrative service responsiveness
Safety and compliance effectiveness
Event and institutional function execution
Audit and accreditation readiness
Administrative turnaround time
Stakeholder satisfaction
Cost optimization and operational discipline

Head of Administration