Job Title

Manager - Business Development

Function

Sales

Reports To

Head – Branch Sales

Location

KAR, Karur

Travel Required

25% ☐ 50% ☐ 75% þ

About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India's Top 100 Great Places to Work® and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care—Blue Dart is where you belong.

Position Overview:

The Manager - Business Development is responsible for driving revenue growth through effective sales process management across all product categories, including DP, International, Retail, Cargo, and E-Retail. This role involves implementing sales strategies, enhancing customer relationships, and maximizing profitability through channel partners. Additionally, monitors performance metrics and ensures adherence to standard operating procedures to achieve branch objectives.

Job Purpose:

The Manager - Business Development is responsible for driving revenue growth and profitability across all product categories by effectively managing sales processes and relationships with customers and channel partners. This role focuses on implementing strategic sales initiatives and achieving performance targets to enhance branch performance.

Key Roles & Responsibilities:

Drive revenue growth by implementing effective sales strategies for all product categories, including DP, International, Retail, Cargo, and E-Retail.
Monitor branch revenue performance against targets, identifying deviations and taking corrective actions as needed.
Enhance profitability of branch customers and key accounts through regular analysis and relationship management.
Ensure adherence to Standard Operating Procedures (SOPs) and sales process guidelines within the branch.
Follow up on product-specific sales leads and ensure timely closure in collaboration with the telemarketing team.
Negotiate rates and service offers with customers, ensuring compliance with pricing guidelines.
Develop and maintain strong relationships with potential large clients and channel partners to maximize revenue.
Track product-wise yields and implement plans to meet established targets.
Ensure timely collections and manage account receivables to meet financial objectives.
Update prospect details in the SAFFIRE software package daily and communicate service issues to internal and external customers.

Qualifications & Experience:

Education:

Bachelor's degree in business administration, Marketing, Sales, or a related field; a Master's degree (MBA) is preferred.
Relevant certifications in sales management or marketing (e.g., Certified Sales Professional (CSP), Professional Certified Marketer (PCM)) are advantageous.

Experience:

Minimum of 5-8 years of experience in sales, marketing, or business development roles, with at least 2-3 years in a supervisory or managerial capacity.
Proven track record of driving revenue growth and managing sales operations within the logistics or express delivery industry.
Strong experience in developing and executing strategic sales plans, monitoring performance metrics, and achieving financial targets.
Familiarity with customer relationship management (CRM) systems and sales analytics tools to track performance metrics and customer interactions.
Excellent communication and interpersonal skills, with the ability to engage effectively with internal teams and external clients.

Skills & Capabilities:

Core Technical Skills:

Proficiency in sales management techniques and strategies.
Strong understanding of market analysis and competitive landscape.
Experience with CRM software and sales analytics tools.
Knowledge of logistics and express delivery industry practices.
Ability to develop and implement effective marketing plans.

Behavioural Competencies:

Strong leadership skills with the ability to motivate and develop a high-performing sales team.
Excellent communication and interpersonal skills for building customer relationships.
Strategic thinking and problem-solving abilities to drive sales performance.
Adaptability and resilience in responding to changing market conditions.
Customer-focused mindset with a commitment to delivering high-quality service and solutions.

Key Performance Indicators:

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

1

Revenue Growth

% achievement of branch revenue targets
% increase in overall sales volume year-over-year
Revenue generated from new customer acquisitions

2

Customer Relationship Management

Customer satisfaction score (NPS or similar metrics)
% of customer complaints resolved within defined turnaround times

3

Operational Efficiency

% adherence to Standard Operating Procedures (SOPs)
Average turnaround time for closing sales leads

4

Team Development

Employee engagement scores within the sales team
% of team members participating in training and development programs

5

Cost Management

% adherence to budget for sales-related expenses
% reduction in cost per lead generated

6

Performance Monitoring

Timeliness of reporting on sales performance metrics to management
% of initiatives completed on schedule

7

Market Expansion

Number of new clients acquired in targeted segments
% increase in market share for assigned product categories

Why join DHL Blue Dart

When you join us, you're not just taking a job—you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
Competitive pay and performance-linked rewards that truly recognize your impact.
Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader—but a Great Place to Work. Come grow with us

Manager - Business Development - KAR