HCL Hiring for Billing Specialist

Work Location: HCL Hitech Hyderabad (Hybrid)

JOB SUMMARY

This position is responsible to perform billing actions and reporting activities within a regulated/de-regulated electric and gas utilities market in relation to residential/commercial invoicing. The responsible party will ensure invoices are billed in a timely, efficient manner and in accordance with contractual requirements and client policies and procedures within the SAP billing platform. The Billing agent will work and have strong knowledge of regional energy policies and regulatory compliance. The Billing agent will complete daily billing transactions and failed market transactions with excellent judgment and with limited or no direct supervision.

Essential Duties and Responsibilities

Resolve transactional and customer billing queries and problems generated from systems and the Exceptions Management Framework
Validate the accuracy for standard and complex products in daily bill audit process, focusing on attention to detail and quality
Engage analytical skills in correcting customer issues resulting from failed transactions, billing or invoicing errors
Create, review, edit, and validate billing documents for accuracy and completeness
Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
Submit invoices to customers via customers defined specifications
Escalate un-resolvable issues to leads and supervisors promptly
Ensure invoicing is done timely and accurately
Review, research, and calculate adjustments to render corrected invoices
Responsible for calculating and accurately invoicing customers accurately
Other related duties assigned as per business need

EDUCATION/EXPERIENCE

The minimum education requirements are:

Bachelor's degree dependent on location or relevant work experience

The minimum experience requirements are:

1 to 2 years of experience working, directly with customers in a problem solving, issues resolution or similar role required
Experience with SAP/CRM in development or execution is preferred

SKILLS AND COMPETENCIES

Focuses on delivering a positive customer experience
Ability to quickly acquire knowledge of new processes in order to execute accurately on customer accounts
Ability to multi-task
Strong organizational and time management skills - ability to organize and prioritize
Strong proficiency with MS Office products; MS Word, PowerPoint, Excel, and CRM software's.

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS

Fixed US time zone working hours with overtime flexibility
Use of a PC/ shared computer

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