Job Requirements

Role/Job Title: Regional Branch Operations & Service Manager.

Function/Department: Regional Operations & Service Management.

Job Purpose:

The role will help the organization and unit in maintaining a robust operational & service compliance culture at all the urban branches by ensuring regular branch visits to identify Gap, areas of improvement and working closely with the branch to close the same.

Roles & responsibilities:

Branch Audit for Operations & Service Compliance.
Work closely with branches to ensure that all gaps identified during the ROSM visit are closed by the branch.
Monitor branch on critical service and operational parameters through remote monitoring of critical transactions.
Ensure all the branches are visited for assessment as per the plan.
Work closely with the branches to ensure that they secure a good score in internal audit rating.
Conduct Training programs for branches to improve operational compliance and efficiency at branches
Drive and work with the branches in the region to secure a good score on the Branch Operational & Service Index.
Render support and guide Region & Branch SPOC for new branch preparation & launch.

Secondary Responsibilities:

Take up regional-level projects to drive improvement in various operations & service areas.
TAT, FTR complaint resolution, Timely and correct reporting on critical operations parameters.

Managerial & leadership responsibilities:

Stakeholder Management & Timely Completion of the Tasks.

Educational Qualifications:

Graduation: Bachelor's in engineering / Technology / Math's / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.

Post-graduation: MBA, PGDM.

Experience: 5-10 Years of similar domain experience.