Training Delivery:
Conduct engaging and interactive voice and accent training sessions for new hires and existing employees.
Facilitate workshops on phonetics, articulation, pitch control, intonation, rhythm, and stress patterns.
Provide training on cross-cultural communication and understanding various global accents (e.g., American, British, Australian, neutral global English).
Utilize a variety of training methodologies, including instructor-led sessions, group activities, role-playing, and one-on-one coaching.
Deliver refresher training modules to maintain and improve communication quality standards.
Curriculum Development:
Design, develop, and update training modules and materials based on identified training needs and evolving communication standards.
Customize training programs to address specific linguistic challenges and organizational requirements.
Create practical exercises, assessments, and feedback mechanisms to support learning.
Assessment & Coaching:
Conduct pre- and post-training voice assessments to evaluate communication skills and identify areas for improvement.
Monitor calls, emails, or chat interactions to assess communication quality, soft skills, and adherence to communication standards.
Provide constructive and personalized feedback to trainees using various feedback models (e.g., Sandwich Model, GROW Model).
Implement action plans for individuals requiring targeted improvement.
Track and report on trainee progress and training effectiveness.
Performance Improvement & Collaboration:
Collaborate with Quality Assurance (QA) teams to align communication standards and ensure consistent quality.
Work closely with operations managers and team leaders to identify training needs and provide ongoing support.
Analyze performance data to identify root causes of communication gaps and drive continuous improvement initiatives.
Stay updated with the latest trends, techniques, and tools in voice training, accent neutralization, and communication skills development.
Documentation & Reporting:
Maintain accurate records of training attendance, progress, and performance.
Generate daily, weekly, and monthly reports on training activities and outcomes.

Qualifications:

Education: Bachelor's degree in Linguistics, English, Communications, Education, or a related field.
Experience: Proven experience (X+ years, e.g., 2-5 years) as a Voice & Accent Trainer, Soft Skills Trainer, or similar role, preferably in a BPO, contact center, or corporate training environment.
Certifications (Preferred): Certification in Voice and Accent Training, TESOL/TEFL, or Train the Trainer certification.

Required Skills:

Exceptional Command of English: Excellent verbal and written communication skills with a neutral accent.
Phonetics & Linguistics: Strong understanding of phonetics, vocal physiology, and the intricacies of English sounds (vowels, consonants, stress, intonation).
Training & Coaching Expertise:
Demonstrated ability to design, develop, and deliver effective training programs.
Proficiency in various training methodologies and adult learning principles.
Strong coaching and mentoring skills, with the ability to provide constructive feedback.
Interpersonal Skills:
Excellent interpersonal and communication skills to connect with diverse learners.
Patience, empathy, and the ability to motivate and inspire individuals.
Analytical Skills: Ability to assess individual learning styles and adapt training methods accordingly. Strong analytical skills to identify communication gaps and develop targeted solutions.
Technical Proficiency: Proficient in MS Office Suite (Word, Excel, PowerPoint). Familiarity with Learning Management Systems (LMS) is a plus.
Adaptability: Ability to work in a dynamic and fast-paced environment.
Self-Motivated: Proactive and able to work independently as well as part of a team.

Desired Attributes:

Passion for language and communication.
Cultural sensitivity and awareness.
A keen ear for subtle nuances in speech.
Ability to make learning engaging and fun.

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