operational activities , International Bpo, Performance Management, Leadership Skills, Communication Skills, Organizational Skills

Voice Communication, Customer Service, Problem Solving, crm software, Conflict Resolution, Time Management, Communication, English

Excel, Ms Office, Process training, Word, Powerpoint, Teaching

Ms Excel, Root Cause Analysis, Performance Improvement, Powerpoint, Quality Management, Customer Experience Management, Call Monitoring Audits, Training Design Delivery, Process Excellence, Stakeholder Management, Coaching Feedback, Data Analysis Reporting

Accent Neutralization, Customer Service, Problem Solving, Multitasking, crm software, Data Entry, Call Handling, Time Management, Active Listening, Technical Support

BPM, SLA, Servicenow, Snow, Ticketing Tool, International Voice Process, Voice Process, Inbound Calling, Email Support, Chat Support, Customer Service, Communication Skills, Client Interaction, Query Resolution, "Customer Support", "International Voice", "International BPO", "International Customer Care", "Customer Support Executive", "Customer Retention", "Customer Satisfaction", CSAT, AHT, VOIP, "Customer Service Representative", KPI