Role: Process Trainer International Voice Process
Location: Multiple (International Process)
Experience Required: Minimum 2+ years of process training/teaching experience in back-office or voice operations
Qualification: Graduation is mandatory
Shift: Rotational shift with rotational offs
Salary: Up to 6 LPA
Preferred: Immediate Joiners
Key Responsibilities
- Conduct New Hire Training (NHT) and refresher sessions for associates.
- Develop and implement client-specific training programs and SOPs.
- Review and update existing training materials; create new content when required.
- Facilitate role-playing, certification, and remediation sessions.
- Collaborate with Quality Assurance teams to identify training gaps and resolve discrepancies.
- Prepare training plans, reports, and dashboards for management review.
- Support HR and management in the selection process of candidates when needed.
Desired Skills
- Strong verbal, written, and interpersonal communication skills.
- Proficiency in MS Office (Excel, Word, PowerPoint) .
- Excellent time management and customer service orientation .
- Ability to motivate and engage teams effectively.
If Interested call Hr sam - 9021641531, [Confidential Information]
This job is provided by Shine.com
