Roles and Responsibilities :

Process Generation and Maintenance:

Develop and document new operational processes in alignment with organisational needs.
Maintain existing processes, ensuring they are up-to-date and compliant with industry standards.
Regularly review and update process documentation to reflect changes in business requirements or operational practices.
Find creative ways to use and embed Generative AI in process creation, upkeep and in the process itself.

Process Development:

Identify opportunities for process improvements and optimisation.
Collaborate with cross-functional teams to design and implement process enhancements.
Ensure that all process developments are thoroughly tested and validated before deployment.

Process Governance:

Establish and enforce governance frameworks for operational processes.
Monitor process compliance and performance metrics to ensure adherence to established standards.
Conduct regular audits and reviews to identify areas for improvement and ensure continuous process improvement.

Engagement with Business Representatives:

Act as a liaison between the Process Excellence team and business representatives.
Facilitate workshops and meetings to gather requirements, provide updates, and address concerns related to operational processes.
Foster strong relationships with stakeholders to ensure alignment and collaboration on process initiatives.

Incident, Service Request, Problem, Change, and CMDB Management:

Oversee the lifecycle of incidents, service requests, problems, changes, and CMDB entries.
Ensure that these processes are integrated, efficient, and support the overall operational objectives of the organisation.
Provide guidance and support to operational teams in the execution of these processes.

Qualifications:

Preferred Qualifications:

Associate Process Excellence Lead