Manage a global organization of 30+ HR Shared Services professionals, including 3 direct reports.
Lead, coach, and develop team members to build a high-performing, customer-focused culture.
Drive a mindset of continuous improvement and individual development.
Conduct regular performance reviews, provide constructive feedback, and manage resource planning.
Mentor and coach next-level leaders to build a strong talent pipeline and succession pool.
Foster inclusivity and collaboration across global teams, promoting a unified one team culture.

Develop and implement strategies aligning HR Shared Services with broader business goals.
Identify and lead process improvement and automation initiatives to increase efficiency and reduce costs.
Stay current with HR Shared Services industry best practices and emerging trends.
Optimize service delivery models across time zones and locations to meet evolving business needs.

Build and maintain strong relationships with HR business partners, payroll, and other cross-functional teams.
Provide guidance on HR policies and procedures to employees and managers.
Collaborate with HR teams to ensure seamless service delivery.

Identify and implement improvements to enhance operational efficiency and employee experience.
Drive adoption of automation, AI, and relevant tools within HR Shared Services.
Lead initiatives to modernize processes while ensuring compliance and quality.

Bachelor's or Master's degree in Business, Human Resources, or related field.
10+ years experience spanning talent development, organizational development, and performance management.
5+ years interacting with senior leadership.
3+ years in a managerial role with direct reports.

Analytical Skills: Ability to identify trends and integrate information from multiple sources.
Building Trusting Relationships: Establish collaborative, confidential, and reliable partnerships.
Communication: Convey complex information clearly across diverse audiences and methods.
Creativity & Innovation: Produce breakthrough ideas and drive innovation aligned with business goals.
Decision Making: Make timely, well-informed decisions considering impacts on people and resources.
Getting Work Done: Organize, plan, and manage multiple priorities effectively.
Mentoring & Coaching: Develop and support others to achieve their performance and career goals.
Technical Knowledge: Deep understanding of HR policies, industry standards, compliance, and business context.

Branch Head

Manager- HR Shared Services