About Impact Analytics

Impact Analytics (Series D Funded) delivers AI-native SaaS solutions and consulting services that help companies maximize profitability and customer satisfaction through deeper data insights and predictive analytics. With a fully integrated, end-to-end platform for planning, forecasting, merchandising, pricing, and promotions, Impact Analytics empowers companies to make smarter decisions based on real-time insights rather than relying on last year's inputs to forecast and plan this year's business. Powered by over one million machine learning models, Impact Analytics has been leading AI innovation for a decade, setting new benchmarks in forecasting, planning, and operational excellence across the retail, grocery, manufacturing, and CPG sectors. In 2025, Impact Analytics is at the forefront of the Agentic AI revolution, delivering autonomous solutions that enable businesses to adapt in real time, optimize operations, and drive profitability without manual intervention. Here's a link to our website: www.impactanalytics.co.

The impact that you will be making

Strategic Ownership

Own the end-to-end post-go-live journey for strategic accounts (Retail/CPG focus)

Develop and execute long-term Customer Success Roadmaps aligned to client KPIs (e.g., forecast accuracy, OTIF, inventory turns, lost-sales reduction)
Serve as the primary escalation point and orchestrate cross-functional resolution (Support, Product, R&D)

Adoption & Value Realization

Drive utilization & adoption metrics (active users, workflow completion, AI-agent engagement)

Conduct Value Baselining Workshops and track ROI using Impact Analytics proprietary metrics framework

Lead QBRs / EBRs with data-backed narratives on business impact (e.g., $XM inventory reduction, X% improvement in Forecast Accuracy)

Executive Relationship & Advocacy

Build and nurture C-level sponsorship (Chief Supply Chain Officer, VP Planning, CIO)

Position clients as references case studies, speaking at Impact Analytics events, co-innovation labs

Act as the voice of the customer internally; influence product roadmap with field insights

Risk Mitigation & Expansion

Proactively identify at-risk accounts via health scores, NPS, and usage trends

Uncover expansion opportunities (new modules, user seats, adjacent use cases) in collaboration with Sales

Negotiate renewals and secure multi-year commitments

What Lands You In This Role

1215 years in Customer Success, Account Management, or Consulting within supply chain SaaS (Blue Yonder, o9, Kinaxis, Anaplan, SAP IBP, etc.) Deep domain expertise in Demand Planning, Replenishment, DRP, and Inventory Optimization

Proven track record of driving $5M+ ARR retention/expansion in post-go-live environments

Experience leading QBRs with C-suite and delivering ROI storytelling

Strong analytical horsepower comfortable with KPIs, SQL-lite queries, and BI tools

Hands-on experience with AI/ML-driven planning tools or Agentic AI workflows

Certification in APICS CPIM/CSCP, Kinaxis, Blue Yonder or o9

Prior P&L ownership or team leadership (4-10 direct reports)

Executive presence, stakeholder management, and influence without authority

Bias for action in fast-paced, ambiguous environments P

Passion for Retail/CPG transformation and measurable business outcomes

Some Of Our Accolades Include

Ranked as one of America's Fastest-Growing Companies by Financial Times for five consecutive years: 2020-2024.

Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018-2024.

Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.

Ranked #72 in America's Most Innovative Companies list in 2023by Fortunealongside companies like Microsoft, Tesla, Apple, IBM, etc.

Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools.

Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications. Economic Times News about our funding can be accessed here.

Senior Customer Success Manager

Customer Success Senior Manager

Senior Manager - Customer Success & Growth

Senior Manager - Customer Success & Delivery