Show your interest by applying to this job. Our team will reach out to you with further details.

Job Details

Designation: Customer Care Executive

Process Type: Voice Process

Location: Pune (Kharadi, Pimpri)

Qualification: Under Graduate / Graduate

Experience: Freshers Only

Walk-in Drive Details

Start Date: 23 May 2026

End Date: 30 May 2026

Days: Monday to Saturday

Time: 10:00 AM – 5:00 PM

Job Summary

We are hiring Customer Care Executives for Voice Process roles across multiple locations in India. This is an excellent opportunity for freshers looking to start their career in customer support and operations.

Key Responsibilities

Handle inbound voice process and assist customers with resolving their queries
Listen to and understand customer requirements effectively
Provide product and service-related information to customers
Deliver end-to-end customer support and solutions
Ask relevant probing questions wherever required
Accurately capture customer information and interaction details
Follow up as per escalation matrix till closure
Stay updated with product, process, and service knowledge
Ensure adherence to SOPs and quality parameters
Coordinate with Team Leaders, SMEs, and team members
Maintain schedule adherence and professionalism
Handle irate or demanding customers tactfully whenever required

Eligibility Criteria

Minimum qualification: 10+2 / HSC / Graduation
Freshers are eligible to apply
Age: 18 years and above

Required Skills

Good communication and telephone etiquette
Customer-focused approach and willingness to learn
Basic computer knowledge and internet familiarity
Typing Skills: Minimum 15 WPM with 75% accuracy
Good process orientation and system thinking

Language Requirement

English & Hindi
Local regional language preferred

Tech Voice Process Executive (Upselling & Retention)

Customer Care Executive – Voice Process | Pune