Overall Role

This position is in its nature proactive and focused on the detail, to ensure workplace

services are delivered to an agreed consistent standard to enable Occupant and Guest

Experience based on requirements works every time, while maintaining safe working

practices throughout all we do.

The role actively ensures the day to day service delivery by the Workplace team and vendor

partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with

the Workplace Experience team to ensure service delivery to the ultimate target of creating

Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

Transforming to the Workplace Team of the future

Commitment to deliver the best level of service every time through obsessive level

of attention detail.

Ensures resets back to agreed format, including owning Clean Desk policy / Lost

property process enactment and associated reporting to Workplace Experience

team to allow for onward sharing with LOBs .

Proactive checks to agreed schedule, reviewing ping reports from with a proportion

after business hours so Occupants come back to refreshed and clean workplace.

Operations Management

Functional operational control to deliver excellence every time.
Implement service tasks, procedures and policies and measure performance.
Review and spot-check suppliers/service providers performance to ensure

contractual obligations are delivered.

Understand the operational & technical requirements of the site and ensure that

current contracts are maintained to provide necessary supplies and services.

Provide comprehensive workplace management for the office premises.
Implement and manage the change control process.
Resolve user's complaints and concerns with solutions and follow up.
Be able to resolve problems or improve operations.
Implementation of service task, procedures and policies.
Prepare risk assessments for self-delivery.
Assist with critical out-of-hours issues & participate as a key team member in

responses to emergency situations.

Report building incident following with set escalation channels with measures and

solutions.

Responsible for monitoring and managing staff performance with criteria set in

Individual Performance Management.

Coordinate, manage and oversee vendors to perform a wide range of workplace

related services.

Ensure service deliverables meet SLAs and KPIs.
Work with all related parties on timely delivery of all services.
Ensuring up to date information on Client's Property Services SharePoint.
When necessary raise risks to Workplace Experience Site Lead for further

investigation.

Continuous Improvement implementation.
Cost saving mind-set that drives value for service as every level.
Conduct data analysis report when necessary.
Support with critical out-of-hours issues & participate as a key team member in

responses to emergency situations.

Resets back to agreed format, including owning Clear Deck policy / Lost property

process enactment and associated reporting to Workplace Experience team to

allow for onward sharing with LOBs.

Proactive checks to agreed schedule, reviewing ping reports from with a proportion

after business hours so Occupants come back to refreshed and clean workplace.

Sound like you To apply you need to have:

Ideal Experience

Excellent verbal and written communication skills.
A minimum of 3 years in the facility management industry/hospitality industry.
An added benefit would be a Bachelor's degree in facilities management, building,

business or other related field; however, this is not a must.

Other Personal Characteristics

Detail focused and proactive in nature
Self-motivated
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize

your full potential in an entrepreneurial and inclusive work environment. We will empower

your ambitions through our dedicated Total Rewards Program, competitive pay and

benefits package.

Apply today!

Workplace Experience Enabler