Desired Candidate Profile

Perks and Benefits.

Role & responsibilities:

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements .

Call & WhatsApp No:

9147047911, 9147047910, 9007152957, 9073639536

Interview Venue:

HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091

International voice process

International Voice Process Executive