About The Role

Freight Tiger is growing exponentially, and we are looking for someone as Head of LSP (Logistics Service Provider) - Sales and Customer Success to help lead and scale our business. This role will revolve around building a fast-growing function within the company.

As a leader, you will be responsible for overseeing all aspects of sales strategy, client acquisition, and customer satisfaction initiatives. This pivotal role requires a dynamic leader with a strong background in sales management, customer relationship management, and a deep understanding of logistics operations along with a strong understanding of of the dynamics of the 3PL transportation market in India.

We're looking at an outcome-oriented leader who can create value for our customers, by effectively collaborating across functions both within Freight Tiger and the customer organisation. It is important to be able to thrive in a team environment and display an entrepreneurial spirit. The ability to achieve success by means of consistent value creation and high return on investment for our customers and Freight Tiger alike is of utmost importance.

The ownership of the business growth lies with you. You will be responsible to grow the sector specific footprint by evangelizing the solutions, influencing change through thought leadership, sustained adoption and revenue growth of business across the platform. You will also be responsible to build and scale the team and guide the evolution of the product roadmap to ensure our solutions are proactively solving for the needs of the market.

Key Responsibilities

Develop and execute the comprehensive sales strategies and business plan to scale the adoption of our solution for LSPs across different industries/sectors and achieve revenue targets.
Use an integrated and unambiguous approach and develop strategies to cultivate an outcome-oriented culture across teams.
Develop and own the end-to-end go-to-market strategy for FT - LSP across industries
Create a compelling value proposition and demonstrate compelling ROI that addresses the needs of our target customers.
Stay updated on industry trends, customer needs and work closely with the Product teams to build a road-map that makes FT stay ahead of the curve.
Be responsible for annual revenue, productivity, and product priority goals for FT.
Leverage current and potential networks to identify further potential market opportunities where our platform can be mapped to fill decision gaps and have a strong execution plan for the same.
Attract the best talent from the industry and also nurture existing talent.
Prove value to each client from the first conversation and demonstrate a compelling ROI; understand that one size does not necessarily fit all.
Be an outstanding negotiator with the ability to motivate and guide your audience to take action as needed or desired and a clear and trustworthy communicator with both internal and external stakeholders.
Build lasting relationships based on trust and create a culture that puts the customer at the center of everything that we do.
Develop and deliver critical customer benchmarks, metrics, analyses, and insights that drive up-sell opportunities and overall share-of-wallet growth.
Anticipate risks and issues and keep backup plans ready.
Complete ownership of the sales cycle and customer conversion for the new sales and P&L ownership for existing customers (including, retention expansion and NRR growth)

Preferred qualifications:

MBA with at-least 10-12 years of experience in Sales, Business Development or Growth Management experience in a sales oriented leadership role, SaaS and / or Supply Chain / management consulting or third party logistics experience preferred.
Preferred 5 years + of team management experience in high velocity environment..
A resolute mindset that is excited about a fast-paced team environment.
A history of customer-centricity which consists of exceeding KPIs, revenue targets, and company goals.
Excellent use of insights and reliability around data-driven decision-making.
Impeccable organization, project management, time management skills, and the ability to take initiatives.

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