About The Role

Grade Level (for internal use):

05

Job Description: Apprentice Application Support Analyst

Join our dynamic Infrastructure & Operations team at S&P Global commodity Insights division as an Apprentice Application Support Analyst. In this role, you will provide operational and technical support for business-specific applications and systems. Collaborating with Infrastructure support teams, you will assist our business partners with first-line remote support for IT issues related to CI applications. Your responsibilities will include following standard operating procedures for incident and service requests, proactively monitoring applications, responding to alerts, and providing periodic health check reports. Our team operates 24/7, requiring flexibility to work during APAC, EMEA, or AMER hours, including weekends on a rotational shift basis.

Key Responsibilities

Serve as the first line of support for requests and incidents from business users, ensuring prompt responses and resolution within service level agreements.
Communicate effectively in both verbal and written business English, including writing technical support and process documentation.
Demonstrate excellent analytical and presentation skills.
Provide outstanding customer support with patience for users of varying technical abilities.
Work effectively under pressure in time-sensitive environments.

Qualifications

Bachelor's degree in computer science, Information Technology, or a related field.
Basic knowledge of operating systems, preferably Linux or Windows Server.
Familiarity with collaborative platforms like Microsoft SharePoint, Box, OneDrive, and MS Teams.
Understanding of infrastructure concepts related to distributed applications (load balancers, networking, firewalls, NAT, virtual servers).
Exposure to tools such as PuTTY, RDP, SSH, WinSCP, MySQL Query Browser, or other database tools.
Basic knowledge of cloud computing (AWS) and proficiency in Microsoft Office/Office 365, especially Excel (macros, worksheets, and add-ins).
Understanding of IT Service Management frameworks (ITIL or similar) is beneficial but not essential.

Preferred Skills

Internship or project experience in information technology.
Eagerness to learn and adapt quickly.
Strong communication skills.

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What's In It For You

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global.

Our Benefits Include

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [HIDDEN TEXT]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:?[HIDDEN TEXT]?and your request will be forwarded to the appropriate person.?

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf?describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

IFTECH203 - Entry Professional (EEO Job Group)

Job ID: 323696

Posted On: 2026-02-03

Location: Hyderabad, Telang?na, India

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