Requisition ID id

Location Thane

Business Unit/Group Function Polymer Additives

Work Arrangement Onsite

Level of Experience Executive

Employee Type Regular

Salary Grade Non Managerial

Job Highlights

End-to-end order management Manage full order lifecycle (order entry to delivery) ensuring OTIF performance and proactive customer updates.

Customer relationship management Act as primary interface with customers, sales, plants, and warehouses to fulfil customer needs.

Customer service operations Handle enquiries, complaints, returns, billing corrections, and master data updates.

Non-conformance (NC) & issue resolution Manage complaints, root cause analysis, and closure within defined timelines.

Logistics & compliance coordination Ensure shipment compliance (GST, E-way bill, COA, GHS labels) and monitor stock/material movements.

Financial coordination Process credit/debit notes and support AR follow-ups/collections.

Digital & process improvement Support eCommerce, automation initiatives, and process excellence projects.

Cross-functional collaboration Work with Sales, SCM, IBP, IT, and global teams on operations and improvements.

Experience / Skills

Must-have (Critical)

Education Bachelor's degree (or equivalent) required.
Experience 3–5 years in customer service, order management, or supply chain/logistics.
Order management & logistics expertise Strong working knowledge of end-to-end supply chain/order processes.
Systems proficiency Advanced knowledge of SAP and MS Office tools

Additional Skills

Ability to handle multiple priorities independently in a high-volume environment.
Strong communication & interpersonal skills (multicultural environment).
Analytical capability for root cause analysis and process improvement.
Familiarity with digital tools, eCommerce platforms, and automation/analytics systems.

Contract Type Regular

If the chemistry is right, we can make a difference at LANXESS speed up sports, make beverages last longer, add more color to leisure time and much more.

As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With more than 13,000 employees. Be part of it!

What We Offer You

Compensation We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
Comprehensive Benefits We provide a mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
Work-Life & Flexibility We support you in maintaining a balance between working hours and personal life. With our global Xwork program, we offer flexible working arrangements in all countries in which we operate.
Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
Diversity For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Join the LANXESS team!

Customer Service Representative