Accessibility, Usability Testing, Usability expertise, Research operations, Ethical and trustworthy AI experience principles, Prompt prototype evaluation, Design QA, AI literacy for customer experience, Productivity measurement, Journey Mapping, Human-AI interaction, Lean methodologies, Automotive Transportation XD experience, AI-assisted research design workflows, Experience design systems, Design operations

Data Analytics, Team Management, Integrated Account Management, Integrated Media Planning, Business Reviews, Digital Marketing, Strategic Client Management, Cross-Functional Leadership, Presentation Communication, Client Servicing, Digital Media, Account Growth, Stakeholder Management, Business Development, Consumer Audience Strategy, campaign optimization, Performance Marketing, Meta Ads, campaign strategy

snapchat , DV360, Meta, digital media strategy, Google Ads, Tiktok, Programmatic

Service Design, HR technology platforms, virtual assistants, conversational AI, process improvement, data and analytics, operating model improvement, case management systems, knowledge bases, Hris, workflow automation, chatbots, cross-functional workflow design, digital support tools

Reporting Tools, Performance marketing, Digital advertising ecosystem, Ad tech, Ad tech platforms, media strategy, Campaign optimisation frameworks