Job Summary

The Securities Services Operations Change Management Manager is responsible for leading strategic transformation, technology, and operational change initiatives across Securities Services Operations. The role partners closely with Operations, Technology, Product, Risk, Compliance, and external vendors to deliver complex change programs that enhance scalability, improve efficiency, and strengthen client outcomes.

This leader drives end-to-end change execution, from business case development and requirements gathering through implementation, stakeholder adoption, benefits realization, and post-production stabilization. The individual will oversee multiple concurrent initiatives impacting areas such as trade lifecycle management, settlements, custody, asset servicing, syndicate operations, funding, cash operations, and strategic platform modernization

Key Responsibilities

Change Portfolio Leadership

Lead a portfolio of strategic, technology, and business transformation initiatives across Securities Services Operations.
Develop and execute multi-year change roadmaps aligned with business objectives.
Establish governance frameworks, steering committees, and executive reporting structures.
Monitor project health, risks, dependencies, milestones, and benefits realization.

Business Transformation & Process Optimization

Identify opportunities to automate manual processes, increase straight-through processing (STP), and enhance operational efficiency.
Drive operating model redesign and workflow transformation initiatives.
Partner with Operations leaders to improve scalability and service delivery.
Support implementation of industry and market infrastructure changes.

Program Delivery & Execution

Manage end-to-end delivery of medium to large-scale initiatives.
Coordinate across Product, Technology, Operations, Finance, and Vendor teams.
Ensure projects are delivered within scope, budget, and agreed timelines.
Lead Agile and/or Waterfall delivery methodologies as appropriate.

Stakeholder & Executive Management

Build strong partnerships with senior leaders and business stakeholders.
Prepare executive updates, status reports, and steering committee materials.
Facilitate decision-making and escalation management.
Influence strategic priorities and investment decisions.

Required Qualifications

Bachelor's degree in Business, Finance, Economics, Operations, Technology, or related field.
8+ years of experience in Securities Services, Capital Markets, Investment Banking Operations, or Financial Services Operations.
Demonstrated experience delivering complex cross-functional transformation and change initiatives.
Strong knowledge of Securities Operations processes and operating models.
Experience with change management frameworks and governance.
Advanced stakeholder management and executive communication skills.

Preferred Qualifications

Deep knowledge of one or more of:
- Settlements
- Custody Services
- Asset Servicing
- Syndicate Operations
- Funding Operations
- Trade Support / Middle Office
- Cash Operations
Knowledge of industry utilities and platforms such as DTCC, SWIFT, Euroclear, Clearstream, Broadridge, or equivalent solutions.
Experience with Agile delivery methodologies.
Strong problem-solving, analytical, and strategic thinking capabilities.
Ability to manage multiple concurrent priorities in a fast-paced environment.

Success Measures

Successful delivery of strategic change portfolio.
Increased automation and straight-through processing.
Cost reduction and capacity optimization.
Achievement of program milestones and business objectives.
Enhanced stakeholder and client satisfaction.
Measurable business benefits and ROI realization.

Posting End Date:

18 Aug 2026

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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