Job Description

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 World's Most Innovative Companies by Forbes Magazine.

Experian gathers, analyses, and processes data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime. Our 17,800 people in 45 countries believe the possibilities for you and our world are growing. We're investing in new technologies, talented people, and innovation so we can help create a better tomorrow.

What you'll be doing

The Senior QA Automation Engineer is passionate about evolving from manual testing to automated testing for a consumer-facing IVR supporting Experian's Consumer Services contact centers. You will be responsible for developing, maintaining, and executing automation scripts. You have proven experience developing and maintaining automated test scripts to reduce repetitive manual testing.

Responsibilities include:

Independently design, develop, and deliver an automation framework for products with a quality mindset
Extensive knowledge on automated testing for contact center telephony and & CRM technologies
Design and develop test automation scripts leveraging Cyara, create test suites, configure & orchestrate test environments/infrastructure and perform test execution
Contribute to the overall test strategy and metrics, develop test plans, and coordinate execution to deliver a high-quality service to the organization
A scrum team member to deliver quality automation aligned with each sprint to support DevOps. Prepares test scenarios, test cases, QA/UAT stories, and acceptance criteria, aligning them with the developing stories for the product increment being delivered in the sprint
Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
Work closely with product owners and scrum masters to determine acceptance criteria for testing
Ensure the correctness and completeness of voice/CRM applications
Experience verifying the logic of the Call Flow and business requirements
A change agent for continuous improvement that delivers robust performance testing strategies and methods. Effective at communicating ideas
Maintain the relationships necessary to ensure automation solution is adopted across team members and serves the needs of our business
Promote excellent development practices for coded test frameworks, including participating in code reviews and source control management
Coordinate End-to-End testing across different product and domain teams
Document and Track test artifacts inappropriate applications - Jira, source-code control (test automation scripts)
Maintain tools used in test development, including source control, test management, and release systems
Develop and maintain requirements traceability matrices
Communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption
Perform manual testing as required

Qualifications

Qualifications

BE/B.Tech
2+ years developing/building automation test frameworks and tools
2+ years of proven experience transforming manual testing to high efficiency automated testing
3+ years of software testing experience
Prior experience in software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and Agent Desktop, and call routing)
Enjoys working in a faced based collaborative environment
Experience testing APIs
Cyara experience required
Strong proficiency in Selenium, Javascript, Github
Develops technical documentation on applications and system
Strong knowledge of software QA methodologies, tools, and processes
Experience in writing clear, concise, and comprehensive test plans and test cases
Knowledge of testing integrations and end-to-end system processes.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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