Introduction

A career in IBM Software means youll be part of a team that transforms our customers challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the worlds leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBMs product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

Responsible for documenting incidents and problems per the IBM Cloud IaaS Network Services standards and practices. Serves as a technical expert in troubleshooting, problem identification and resolution of networking issues which include switches and routers belonging to Cisco, Arista Juniper etc. Should be conversant with various networking protocols/technologies and should have hands-on experience with various network support tools. The engineer should be able to make decisions based on risk, best practice and business need and clearly articulate the decision points and should have excellent written (including documentation) and verbal (communication) skills.

Engineer should showcase intent to reduce toil through automation.

Required education

Bachelors Degree

Preferred education

Masters Degree

Required technical and professional expertise

Should be willing to work in the shift environment and maintain adherence to shift timings
VPC and overlay terminologies
Should be proficient and hands-on in networking concepts - both Layer-2 (Port-channel, switching concepts) and Layer-3 (BGP, MPLS, VRF)
Active monitoring of the Alert Dashboard
Should have good skills in troubleshooting, problem identification and resolution of networking issueswith an urge to take ownership of issues and drive the best-known solution into the discussions for the long-term
Should have solid experience creating technical documentation for current and future state network support needs
Ability to timeline incidents accurately and collaborate with external teams, vendors and providers
Exposure to global network design and management
4-6 years of working on large scale service provider networks
2+ years routing and switching experience

Preferred technical and professional experience

May have worked in a multi-vendor environment with experience in Cisco, Juniper, Arista vendors.
Familiarity with the ITIL process.
Valid Networking Certification - Any vendor
Coding ability using Python to write code to grep required outputs targeted towards simplifying our toil

Site Reliability Engineer - Network Operations