As a Manager (MVP) at Iron Systems, you will lead a team through all phases of client acquisition (New Program Transition) for Field Services Operations, navigating stringent timelines.

This includes understanding client requirements through SOW/NPT templates, identifying gaps between client needs and ISG's USCA region delivery capabilities, workforce capacity planning, predictive profit delivery, and providing innovative, data-driven project planning and execution strategies.

The ideal candidate will have prior experience leading a remote and on-site team of at least 4-5 individuals, driving performance management through KPIs designed to meet customer SLAs.

You should have played a key role in fostering a fair and competitive environment, as well as ensuring adherence to program processes and compliance.

You'll be responsible for developing strong partnerships with vendors and understanding their businesses.

This role requires experience in overall workforce management/procurement and the ability to differentiate between field resource categories, providing cross-functional support, including onshore/offshore requirements.

Job Responsibilities

Responsible for building workforce supply chain solutions as per customer SOW.
Support the Sales team in pre-bid activities as needed.
Responsible for creating scalable templates in Excel to deliver program deliverables covering all phases of program onboarding until completion.
Responsible for daily profit achievement of worker cost negotiations for each transaction.
Responsible for team capacity planning.
Responsible for building high-performing teams.
Ensures a single point of accountability for the success of the Vendor Management Team.
Adherence to the defined delivery processes from a vendor perspective and lead the Vendor Management team globally.
Observe and propose changes to existing processes to Management for improvement in Service Delivery.
Manage conflicts, drive teams to remediate problems, and ensure team processes and tasks are carried out efficiently as per company policy.
New Program Transition: MUST have exposure to the transition of New Programs to BAU (Business as Usual).
SOW Creation and Execution: Supervise the team for timely onboarding of vendors for all new programs and implement sourcing skills while engaging with vendors to source the best Field Engineers.
Identifying cost-saving opportunities on a continuous basis and measuring team member performance through predefined KPIs.
Preparing detailed Cost Analysis of program activities, Vendor Quotes, and performing Cost comparison.
Lead and manage the Vendor Management team to review incidents, problems, and operational issues.
Assist in resource planning, onboarding, and training as per program timelines.
Create a culture of high performance within the department.
Lead performance management initiatives like identifying new KPIs and defining measurement criteria.
Responsible for ensuring financial goals and objectives are met or exceeded, as well as full compliance with all Iron Systems policies and procedures.
Assists in providing accurate, timely, and complete daily performance analyses.
Responsible for handling any escalations from internal stakeholders within the stipulated SLA as per company policy.
Review, monitor, and report vendor performance metrics and ensure Service Levels are always met.
Responsible for managing all stages of requisition activity using VMS technology, in-house portals, industry standards, and company policy.
Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results.
Provides required mandatory oversight, training, and leadership to create a competitive advantage through suppliers.
Review and ensure quality profiles are sourced as per customer requirements.
Perform analysis which includes cost savings reporting and other quality or efficiency data to help improve operational processes.
Understanding of pricing models and what goes into the creation of bill rates along with candidate employment status.
Prepare and publish reports for management review, which help in cost optimization without compromising quality and enhance efficiency.
Provides program Standard Operating Procedures (SOP) training and updates to suppliers and internal teams regularly to ensure understanding and compliance of VMS technology use and overall program cadences.
Participate as needed in the RFI/RFP process for large and mid-size deals.
Implement setup for Primary and Secondary Vendors per IT Asset Product SKU and IT staffing & professional field service SKU.
Provide standard program reporting to internal cross-functional stakeholders, including but not limited to ad-hoc report requests as required.
Drive cost savings initiatives without impacting service quality.
Good to have knowledge of cost-drivers and vendor market dynamics in the field services industry.
Ensure Technicians (Vendor or Freelancers) are assigned to jobs as per SLA, as and when escalated.
Ensure Technicians (Vendor or Freelancers) are reaching the site to perform the work as per customers requested appointments.
Good to have hands-on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira, etc. Should be portal savvy.
Ensure that appropriate approvals are in place before executing documents.
Good to have prior knowledge of Background Verification requirements and drug tests as per local country law.

Required Skills

Skilled in identifying cost-saving initiatives and driving with the team.
Natural leader who displays sound judgment and attention to detail.
Should have prior experience in escalation handling and risk mitigation.
Should have the ability to handle pressure and meet deadlines.
Ability to work independently and as part of a team.
Ability to influence cross-functional teams and peers in the business.
Excellent interpersonal, communication, and public speaking skills.
Support business partners by providing timely updates that are attuned to the commercial imperatives of the business; maintain a solution-based approach with options for the business.
Ability to identify key issues and consistently apply a high standard of integrity, professionalism, expertise, and business ethics.
Ability to provide practical, commercially focused, and value-added advice.
Ability to critically review and advise business programs and procedures in accordance with business requirements and corporate policies and standards.
Strong communication skills, both verbal and written.
Should have prior experience of working on ticketing portals.
MS Office (especially MS Excel) skills are mandatory.

Global Market Vendor Procurement Manager